Terrell Jones
Grand Rapids
Summary
Self-disciplined and results-driven professional with 10+ years of experience in customer service, trades, and business operations. Specializes in niche residential remodeling and installation projects, delivering high-quality, reliable work tailored to diverse client needs. Demonstrates strong expertise in project management, client relations, and operational efficiency, while remaining flexible and adaptable to changing priorities. Committed to consistent, professional service and building lasting client satisfaction.
Overview
9
9
years of professional experience
Work History
Independent Residential Remodeling & Installation
Independent Contractor
03.2025 - Current
- Deliver residential remodeling and installation services, developing tailored solutions to meet client needs while maintaining high-quality workmanship.
- Manage project timelines, materials, and on-site resources to ensure efficient workflow and on-time completion of all deliverables.
- Build and maintain strong client relationships through clear communication, reliability, and consistent follow-through.
- Streamline operational and scheduling processes to improve efficiency, reduce turnaround times, and support project consistency.
Assistant Installer
Lakeside Surfaces
09.2023 - 03.2025
- Utilized hand tools, power tools, and equipment to complete installations efficiently and safely.
- Examined and tested machinery, equipment, components and parts for defects to maintain proper functioning.
- Diagnosed and resolved installation issues promptly to prevent delays.
- Adapted quickly to unexpected changes in project timelines or requirements due to unforeseen circumstances.
Freelancer
Self-Employed
01.2017 - 09.2023
- Provide freelance residential remodeling and installation services, leveraging self-confidence and expertise to attract and retain clients.
- Pitch services, negotiate contracts, and manage project timelines to ensure client satisfaction and on-time completion.
- Handle business operations, including invoicing, marketing, and workflow management, while continuously learning industry trends and best practices.
- Communicate effectively with clients and collaborators, maintaining strong relationships and managing multiple projects under pressure.
Education
Certification - Residential Construction
Grand Rapids Community College (MTEC)
Grand Rapids, MI01.2013
Certification - Remodeling
Grand Rapids Community College (MTEC)
Grand Rapids, MI01.2012
Certification - Deconstruction
Grand Rapids Community College (MTEC)
Grand Rapids, MI01.2011
Skills
- Residential Remodeling & Installation
- Countertop, Backsplash, and Finish Work
- Project Management & Scheduling
- Client Consultation & Needs Assessment
- Quality Assurance & Attention to Detail
- Materials & Resource Management
- Troubleshooting & Problem Solving
- Client Relations & Communication
- Sales, Negotiation & Contract Management
- Invoicing & Marketing
- Time Management & Multitasking
Timeline
Independent Residential Remodeling & Installation
Independent Contractor
03.2025 - Current
Assistant Installer
Lakeside Surfaces
09.2023 - 03.2025
Freelancer
Self-Employed
01.2017 - 09.2023
Certification - Remodeling
Grand Rapids Community College (MTEC)
Certification - Deconstruction
Grand Rapids Community College (MTEC)
Certification - Residential Construction
Grand Rapids Community College (MTEC)