Terrell Lynn Carter
Martinez
Summary
Professional leader with experience in managing shifts and fostering team collaboration. Known for reliability, flexibility, and achieving results in fast-paced environment. Skilled in conflict resolution, time management, and motivating team members to meet goals efficiently. Adaptable and solution-focused, ensuring smooth operations and high standards.
Knowledgeable Shift Supervisor with history of leading teams efficiently and ensuring smooth operations during shifts. Demonstrated ability to train and mentor new team members, contributing to increased productivity and morale. Proven skills in problem-solving and effective communication.
Overview
12
12
years of professional experience
Work History
Health Service Technician II
DBHDD
12.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Assisted in development of therapeutic activities for patients.
Behavioral Health Psych Tech Supervisor
Henry Ford Allegiance Health System
03.2013 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Machine Technician
Bridgestone Americas
11.2019 - 10.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Call Center Team Lead
Call Center HR
02.2013 - 10.2019
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Resolved concerns with products or services to help with retention and drive sales
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Education
Associate of Applied Science - Engineering Physics
Michigan State University
East Lansing, MI05.2008
Associate of Applied Science - Early Childhood Education
Jackson Community College
Jackson, MI05.2008
High School Diploma -
Jackson High School
Jackson, MI05.2004
Skills
- Safe Driving
- Basic Tools
- Reading Comprehension
- Heavy Machinery Operation
- CNC Controls
- Workplace Safety
- Behavioral treatment services
- Mental health assessment
- Suicide risk assessment
- Discharge planning
Timeline
Health Service Technician II
DBHDD
12.2023 - Current
Machine Technician
Bridgestone Americas
11.2019 - 10.2023
Behavioral Health Psych Tech Supervisor
Henry Ford Allegiance Health System
03.2013 - 09.2019
Call Center Team Lead
Call Center HR
02.2013 - 10.2019
Associate of Applied Science - Early Childhood Education
Jackson Community College
High School Diploma -
Jackson High School
Associate of Applied Science - Engineering Physics
Michigan State University
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