Terrell Mace
Canton
Summary
Dynamic General Manager with extensive experience at Red Lobster Seafood Restaurant, excelling in operations management and team leadership. Proven track record in boosting profitability through strategic initiatives and effective inventory control. Renowned for fostering a collaborative environment that enhances staff performance and elevates customer satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Red Lobster Seafood Restaurant
03.2023 - Current
General Manager
Red Lobster Seafood Restaurant
03.2020 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Culinary Manager
Red Lobster Seafood Restaurant
01.2017 - 08.2019
- Motivated team of [Number] employees to maintain high standards of food preparation and efficiency for [Number] hours per shift.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Service Manager
Red Lobster Seafood Restaurant
11.2012 - 01.2017
- Resolved customer complaints in professional and timely manner.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
Business Management
Schoolcraft College
Livonia, MISkills
- Operations management
- Leadership and team building
- Training and coaching
- Staff training/development
- Inventory control
- P&L management
- Labor cost controls
Timeline
General Manager
Red Lobster Seafood Restaurant
03.2023 - Current
General Manager
Red Lobster Seafood Restaurant
03.2020 - 03.2022
Culinary Manager
Red Lobster Seafood Restaurant
01.2017 - 08.2019
Service Manager
Red Lobster Seafood Restaurant
11.2012 - 01.2017
Business Management
Schoolcraft College
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