Terrell McClure
Summary
Experienced with patient assessments, therapy support, and crisis intervention. Utilizes therapeutic communication techniques to build trust and rapport with clients. Strong understanding of mental health protocols and collaborative care approaches.
Overview
11
11
years of professional experience
Work History
Behavioral Health Assistant
Belmont Behavioral Hospital
02.2019 - Current
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Conducted routine follow-ups with discharged clients to ensure they continued receiving appropriate support from community resources after transitioning out of care.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans that addressed patients'' behavioral health needs holistically.
- Provided compassionate support to patients and families, offering resources and education to help them better understand their conditions and treatment options.
Service Coordinator
AmeriHealth Caritas
05.2022 - 12.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
MANAGEMENT ASSISTANCE
Enterprise Rent-A-Car
09.2017 - 03.2019
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Behavioral Health Assistant
Friends Hospital
07.2014 - 07.2017
- Conducted routine follow-ups with discharged clients to ensure they continued receiving appropriate support from community resources after transitioning out of care.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans that addressed patients'' behavioral health needs holistically.
- Provided compassionate support to patients and families, offering resources and education to help them better understand their conditions and treatment options.
Education
Bachelor of Science - Social Work
Bloomsburg University of Pennsylvania
Bloomsburg, PA12-2013
Skills
- Emotional regulation
- Mental health support
- Family engagement
- Suicide prevention
- Comprehensive Behavioral Health Assistance
- Resource Coordination Expertise
- De-Escalation Techniques Proficiency
- Treatment Planning Proficiency
- Interpersonal Communication
- Cross-Cultural Communication Skills
Timeline
Service Coordinator
AmeriHealth Caritas
05.2022 - 12.2024
Behavioral Health Assistant
Belmont Behavioral Hospital
02.2019 - Current
MANAGEMENT ASSISTANCE
Enterprise Rent-A-Car
09.2017 - 03.2019
Behavioral Health Assistant
Friends Hospital
07.2014 - 07.2017
Bachelor of Science - Social Work
Bloomsburg University of Pennsylvania
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