Terrell Morton
Southfield,MI
Summary
To obtain a position that will enhance my knowledge and experience, and maximize my potential that will contribute to the company's growth and success.
Overview
29
29
years of professional experience
Work History
Business Operations Services Coordinator
Home Depot
07.2015 - 10.2023
- As a Business Operations Services Coordinator, responsibilities encompass managing customer measure orders, overseeing payments and declines action reports, and coordinating both inbound and outbound customer communication
- Key achievements include promoting efficiency through process improvements, developing carpet and hard-surface flooring orders, and utilizing various software tools, including Outlook, Excel, Word, Microsoft Teams, and Salesforce, for order processing and job disposition.
Consultative Sales Specialist
Office Depot
02.1995 - 07.2015
- As a Consultative Sales Specialist, managed a comprehensive portfolio of departmental responsibilities, which included overseeing inventory and sales goals for the office furniture department, executing telemarketing delivery orders, facilitating furniture leasing, and conducting consultative sales and training
- Additionally, supervised front-end operations, ranging from cashier training, customer assistance in various departments, to handling basic copying, lamination, and UPS services
- Also, efficiently managed telemarketing and credit card setups and drove customer participation in the loyalty program.
Education
Art & Design, Photography -
Wayne State University
Detroit, MI05.1989
High School Diploma, Art -
Martin Luther King High School
Detroit, MI06.1987
Skills
- Excellent Customer Service Skills
- Store Department Management Experience
- Retail Sales
- Telemarketing
- Planograms
- Merchandising
- Inventory Management
- Excellent Communication Skills
- Time Management
- Problem-Solving Abilities
- Ability to Work Independently
- Critical Thinking
- Organization & Creativity
- Flexibility
- Communication
- Teamwork
Timeline
Business Operations Services Coordinator
Home Depot
07.2015 - 10.2023
Consultative Sales Specialist
Office Depot
02.1995 - 07.2015
Art & Design, Photography -
Wayne State University
High School Diploma, Art -
Martin Luther King High School
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