Terrell M. Watson
Summary
Dynamic leader with extensive experience in managing operations and driving growth. Excelled in staff management, customer relations, and budget control while enhancing operational efficiency and client loyalty. Proven track record in employee development and leveraging certified food safety knowledge to ensure excellence.
Overview
26
26
years of professional experience
Work History
Owner/Operating Manager/Driver
CPES Transport
07.2010 - Current
- Arrange logistics
- Transport items and materials
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Train and motivate employees to perform daily business functions.
- Enhance operational efficiency and productivity by managing budgets, accounts and costs.
- Streamline operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Training, District and Division Manager
Waffle House
07.2003 - 04.2010
- Managed a staff of hourly employees in a quick service, 24 hour restaurant
- Coordinated production and service activities to ensure efficient, customer focused service
- Accountable for collection, security and deposit of daily sales
- Audited and controlled food inventory weekly
- Trained and monitored associates regarding proper restaurant and food safety procedures
- Identified, recruited and interviewed potential managers
- Calculated staffing ratios, handled payroll and maintained personnel records
- Monitored restaurant for potential security issues
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Controlled costs by streamlining operations and reducing waste.
General Manager/District Manager
Sbarro's Italian Eatery
07.1998 - 07.2003
- Calculated staffing budgets and upkeep of personnel records
- Responsible for ordering, auditing, and controlling inventory weekly
- Trained and monitored associates on proper restaurant and food safety procedures
- Conduct regular inspections to assure proper food quality and higher inspection scores
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
James A. Shanks High School
Quincy, FLSkills
- Certified Food Safety Manager
- Government Regulations
- Time Management
- Decision-Making
- Customer Relations
- Verbal and Written communication
- Unit Information System
- Staff Management
- Employee Development
- Hiring and Staffing
- Attention to Detail
- Budget Control
Accomplishments
- Promoted to Senior Manager after 3 years with the company.
- Supervised team of 240 staff members.
- Increased company market share by 10% in just 12 months.
Timeline
Owner/Operating Manager/Driver
CPES Transport
07.2010 - Current
Training, District and Division Manager
Waffle House
07.2003 - 04.2010
General Manager/District Manager
Sbarro's Italian Eatery
07.1998 - 07.2003
High School Diploma -
James A. Shanks High School
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