Agent Senior/Court Liaison
Department Public Safety and Correction
Baltimore, MD
9/1/2010 - Current
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
- Actively participated in developing strategies for improving customer relations.
- Maintained communication with court personnel regarding court proceedings and case updates.
- Organized documents for submission to the court, ensuring accuracy of all information provided.
- Attended judicial proceedings as needed to provide assistance or take notes during testimony.
- Managed the document production process by preparing exhibits, motions, orders, pleadings.
- Assisted attorneys in researching legal issues pertaining to their cases.
- Conducted research on various legal topics related to pending cases before the court.
- Generated reports detailing case status and progress for review by court personnel.
- Communicated effectively with clients regarding upcoming hearings or changes in their cases.
- Reviewed transcripts from prior hearings or depositions as necessary for use at trial or hearing.
- Facilitated communication between opposing counsels to resolve disputes outside of court.
- Participated in pretrial conferences between attorneys and judges as required.
- Ensured that all deadlines are met according to established rules of procedure.
- Compiled evidence for use at trial or hearing including witness statements, affidavits.
- Provided guidance on proper courtroom etiquette when interacting with members of the judiciary.
- Advised clients on potential outcomes based on current facts of their case.
- Facilitated settlement negotiations between parties involved in a dispute.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Prepared legal documents for filing in accordance with applicable laws and regulations.
- Assisted with scheduling hearings and other events for the courts.
- Drafted correspondence related to court matters and ensured timely delivery of such letters and documents.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Recorded meeting minutes for distribution to officials and staff members.