Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Terrell Raheem Pruitt

Terrell Raheem Pruitt

Executive Sales/Retail Management
Wake Forest,NC

Summary

Military professional with expertise in team management, administrative accountability, and supply chain operations. Managed over $9.6 million in equipment and led training programs for thousands of Marines. Proven track record in customer service management with over 19 years in clothing,food and home improvement sectors. Focused on fostering a collaborative environment that encourages innovation and enhances process efficiency to boost profits and customer satisfaction. Strategically-minded Chief Operating Officer known for unparalleled productivity and efficiency in task completion. Possess specialized skills in operational strategy, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless organizational operations and fostering collaborative work environments. Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients. lastly with several years of company oversight. Committed to cost-effective resource management and performance quality to achieve successful outcomes. Promotes accountability and sets measurable goals to maximize staff productivity.

Overview

18
18
years of professional experience

Work History

Chief Operating Officer

Infinite Business Solutions
Raleigh, NC
08.2024 - Current
  • Hired, trained and mentored sales and marketing staff dedicated to customer Satisfaction.
  • Optimized supply chain processes, reducing material costs and enhancing distribution efficiency.
  • Developed long-range growth plans, resulting in increased annual sales.
  • Exceeded sales goals through upselling, cross-selling, and strategic business acquisition.
  • Implemented operational solutions that resolved issues and mitigated risks effectively.
  • Established policies promoting company culture via efficient communication channels.
  • Chaired strategic meetings to address initiatives and operational challenges.
  • Maintained compliance with federal, state, and local regulations through effective policy development.

Store Manager

VIP Formal Wear
Raleigh, NC
01.2020 - 08.2024
  • Managed daily store operations to ensure efficient workflow and compliance with safety regulations.
  • Trained, supervised, and developed staff on customer service protocols and company policies.
  • Organized inventory management to maintain accurate stock levels and minimize loss.
  • Implemented visual merchandising strategies to create appealing product displays and drive sales.
  • Coordinated promotional events to enhance customer engagement and boost sales performance.
  • Monitored cash handling processes for accuracy, security, and streamlined opening/closing duties.
  • Resolved customer complaints swiftly to uphold high satisfaction standards and improve service quality.

Customer Service Lead

Food Lion
Raleigh, NC
01.2023 - 04.2024
  • Supervised daily customer service operations and team performance.
  • Trained and mentored staff on company policies and procedures.
  • Resolved customer complaints and ensured satisfaction through effective communication.
  • Monitored inventory levels and assisted in product restocking initiatives.
  • Collaborated with management to develop customer engagement strategies.
  • Utilized point-of-sale systems for transaction processing and reporting needs.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Collaborated with external vendors and suppliers providing support services related to customer service operations.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Coordinated with other departments to resolve customer issues efficiently.
  • Developed strong customer relationships to encourage repeat business.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.

Assistant Store Manager

Spirt Halloween
Raleigh, NC
08.2023 - 12.2023
  • Supervised daily operations to ensure effective team performance and customer satisfaction.
  • Trained staff on product knowledge and customer service best practices.
  • Managed inventory levels and organized stockroom for efficient product retrieval.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Implemented visual merchandising standards to enhance store presentation.
  • Conducted regular staff meetings to communicate updates and company policies.
  • Assisted in resolving customer issues with empathy and professionalism.
  • Monitored sales trends to identify opportunities for improvement in store performance.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented campaigns and promotions to help with developing goods and services.

Property Maintenance Worker

Staffing Agency
Durham, NC
01.2021 - 12.2023
  • Performed routine inspections of properties to identify maintenance needs.
  • Conducted repairs on plumbing, electrical, and HVAC systems in residential units.
  • Maintained cleanliness and safety of common areas and outdoor spaces.
  • Coordinated with vendors for specialized repairs and services as needed.
  • Operated tools and equipment for landscaping and property upkeep tasks.
  • Assisted residents with maintenance requests to ensure timely responses.
  • Documented maintenance activities to track work completed on properties.
  • Trained new team members on safety protocols and maintenance procedures.
  • Responded to service requests from tenants in a timely manner.
  • Repaired broken windows, doors, walls, floors, ceilings, roofs, and other building components.
  • Assisted in cleaning up debris from construction sites or landscaping projects.
  • Operated power tools such as saws and drills to perform various repairs.
  • Replaced lighting fixtures and installed new light bulbs as needed.
  • Managed inventory of supplies used for property maintenance tasks.
  • Cleaned common areas of the property including lobbies, hallways, stairwells, elevators, restrooms.
  • Performed routine inspections of the exterior of the building for signs of damage or wear.
  • Inspected buildings and grounds for safety hazards and code violations.
  • Kept abreast of local building codes and regulations related to property maintenance.
  • Coordinated with contractors to ensure that all repair jobs were completed properly.
  • Recorded type and cost of maintenance or repair work.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Ordered parts, supplies or equipment from catalogs or suppliers.

Leasing Consultant

Staffing Agency
Raleigh, NC
07.2020 - 12.2023
  • Assisted customers in finding suitable housing options within community developments.
  • Conducted property tours, highlighting features and amenities to potential renters.
  • Managed lease agreements, ensuring compliance with company policies and regulations.
  • Collaborated with the marketing team to promote available units through various channels.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Received rent payments and tracked transactions in accounting software.
  • Updated resident data into property management software system daily.
  • Detailed application requirements and answered questions from prospective tenants.
  • Tracked leads using CRM software and followed up with interested parties.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Conducted informative and personalized tours, resulting in new leases.
  • Checked rental eligibility by following company's verification process.
  • Organized community events to foster resident engagement and build a welcoming atmosphere.

Detention Officer/ Deputy

Wake County Sheriff Office
Raleigh, North Carolina
11.2017 - 12.2020
  • As a Detention/ deputy officer I worked in jails, courtrooms overseeing the safe imprisonment of inmates.
  • They report inappropriate activity to the warden and manage conflict between inmates.

Assistant Manger

Speedway LLC
Raleigh, North Carolina
01.2020 - 11.2020
  • Key Holder who open closed the store trained employees pushed sales and provided great customers service as well as teaching others employees how to do it.
  • Creating work schedules for employees as well as conducting interviews for potential new higher.

General Manger

AVIS Budget Car Rental
Raleigh, North Carolina
09.2016 - 11.2017
  • Responsible in the safety and efficiency of the rental vehicles in lot.
  • Always showed excellent customer service skills to establish and maintain effective working environment with other employees, officials and other members of the general public.

Freight flow/Receiving/ Tool and Hardware Department Manger

LOWES HOME IMPROVEMENT
Beaufort, South Carolina
02.2016 - 09.2016
  • Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments.
  • Responsible for training, mentoring, and service level standards.
  • Described use and operation of merchandise to customers.
  • Verified that all merchandising standards were maintained on a daily basis.

SUPPLY WAREHOUSE NON- COMMISIONED OFFICER IN CAHRGE

UNITED STATES MARINE CORPS
Beaufort, South Carolina
08.2008 - 01.2016
  • Served in United States Marine Corp Honorably discharged with combat Honors.
  • Established mail delivery routes and managed distribution process.
  • Logged and filed classified documents.
  • Trained and instructed subordinates and supported units on warehousing and advancement training.
  • Led an infantry team of 12 members in combat operations, including providing tactical guidance.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
  • Managed receipt, storage and issue of ammunition processes.
  • Served as the principal platoon officer for all matters concerning training.
  • Prepared operation plans and orders to support security of resources and installations and the use of all weapons systems.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Supervised and managed the administration of property records totaling more than $1.8 million.
  • Trained hundreds of peers and subordinates on logistics operations and PUBS.
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Oversaw training of 20 new employees each quarter.

Education

Basic Law Enforcement Training Course -

Wake Tech Community College
Raleigh, NC
01.2019

Bachelor of science - Psychology

Liberty University
01.2015

High School Diploma -

Wakefield High School
01.2008

Skills

  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Leasing Consultant Knowledge
  • Maintenance service technician Knowledge
  • Grounds Keeping Knowledge
  • Sales professional
  • Recruiting and interviewing
  • HAZMAT handling
  • Supply and logistics planning
  • Strong attention to detail
  • Inventory control
  • Markdown/promotional procedures
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Reliable
  • Trained in emergency response
  • Excellent team-builder
  • Staff development
  • Computer-savvy
  • Calm under pressure
  • Sales management
  • Inventory management
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Performance evaluation
  • Training development
  • Operations oversight
  • Operations management
  • Risk management
  • Business administration
  • Delegation
  • Executive leadership
  • Marketing
  • Operations administration
  • Performance management
  • Personnel development
  • Business development
  • Financial management
  • Planning and execution
  • Human resources management
  • General management and administration
  • Cross-functional teamwork
  • Budget administration
  • Production

Accomplishments

  • Saved company money on a consistent basis by working with loss prevention to monitor high-risk areas.
  • Interviewed over 80 people and successfully staffed 2 new store locations.
  • Mentored over 30 new sales associates.
  • Resolved 93% of customer service issues within a 24 hour period to maximize loyalty and retention.
  • Named 'Associate of the Quarter' for exceeding all customer service goals.

Timeline

Chief Operating Officer

Infinite Business Solutions
08.2024 - Current

Assistant Store Manager

Spirt Halloween
08.2023 - 12.2023

Customer Service Lead

Food Lion
01.2023 - 04.2024

Property Maintenance Worker

Staffing Agency
01.2021 - 12.2023

Leasing Consultant

Staffing Agency
07.2020 - 12.2023

Store Manager

VIP Formal Wear
01.2020 - 08.2024

Assistant Manger

Speedway LLC
01.2020 - 11.2020

Detention Officer/ Deputy

Wake County Sheriff Office
11.2017 - 12.2020

General Manger

AVIS Budget Car Rental
09.2016 - 11.2017

Freight flow/Receiving/ Tool and Hardware Department Manger

LOWES HOME IMPROVEMENT
02.2016 - 09.2016

SUPPLY WAREHOUSE NON- COMMISIONED OFFICER IN CAHRGE

UNITED STATES MARINE CORPS
08.2008 - 01.2016

Basic Law Enforcement Training Course -

Wake Tech Community College

Bachelor of science - Psychology

Liberty University

High School Diploma -

Wakefield High School

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Terrell Raheem PruittExecutive Sales/Retail Management
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