Terrell Rayford
Washington,District Of Columbia
Summary
As a passionate and energetic IT professional leader, my goal is to seamlessly integrate people and technology to drive success. I thrive in team environments, understanding the critical importance of collaboration and accountability. I am committed to continuous growth and development in the ever-evolving IT field, always striving to stay ahead and deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Computer Technician
Max Productions and Technology
Jackson, MS
05.2016 - 08.2018
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Upgraded computers with new hardware components like processors, RAMs.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Troubleshot devices to identify and solve issues with hardware or software performance.
System Administrator
Mississippi Department Of Corrections
Jackson, MS
07.2019 - 11.2020
- Created user accounts and managed access rights for users.
- Configured and maintained system hardware, software and network components.
- Installed, tested and evaluated new systems, applications and patches.
- Troubleshot application errors and provided technical support to end-users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Resolved complex technical problems within established service level agreements.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Collaborated with other teams to develop solutions for various projects.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
IT Implementation Technician Lead
Netlink Voice
Flowood, MS
11.2020 - 09.2023
- Conduct deployment services for Managed IT clients
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Email Migrations
- Window Server 2016-2022 configuration
- VPN client configuration (MikroTik,BitDefender)
- Help Desk Incident Management Software
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- TCPIP, DNS, DHCP, WINS
- Office 365/Google Workspace Administrator/
Troubleshooting - Windows/Linux operating systems, Virtualization, and Networking: VPNs, Switches, Routers, LANs, & cabling.
- Backup and recovery tools and imaging processes
- Tier 2 & 3 Escalations
- Microsoft Exchange/Outlook
- Managed inventory of parts and supplies for repair services.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
- Implemented security measures to protect against unauthorized access or viruses.
- Performed basic network troubleshooting and maintenance activities.
- Application Migration
IT Support Technician
U.S Security and Exchange Commission
Washington, District Of Columbia
09.2023 - 01.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Installed and configured hardware, software and network components according to established standards.
- Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
- Provided technical support to end users in a corporate environment for desktop computers, laptops, and related peripherals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
IT Support Analyst
Howard Univeristy
Washington, DC
01.2024 - Current
- Serve as an IT Technician performing work in the administration, development, delivery, and support of IT services in the College of Arts and Sciences (COAS)
- Maintained updated knowledge through continuing education and advanced training.
- Responsible for providing limited supervision for one or more functions within a project, including coordinating with student employees, faculty, and university offices
- Assisted with customer requests and answered questions to improve satisfaction.
- Plans and carries out difficult and complex assignments and develops new methods, approaches, and procedures
- Work with internal and external contacts to maximize the use of technology in the college include consultants, visitors, accrediting agencies, representatives of partnering institutions, and the general public
- Responsible for maintenance and upgrades of hardware and software systems; functions as a liaison with intra-and inter-University offices, service centers, and vendors
- Provides support for Canvas, classroom technologies including computers, teleconferencing equipment, enterprise software and technology to support learning, and services to faculty for online classrooms
- Analyze and provide recommendations for hardware and software standardization
- Monitors and reports on the performance of computers; install, configure, and update software and hardware; diagnose, troubleshoot, and configure hardware and software problems; tests alternative pathways and implement optimal solutions; and directs unresolved issues to the next level of support personnel
- Basic networking troubleshooting, coordinates the maintenance, repairs and inventory of computer hardware, software, and other technical supplies; and manages the ongoing rolling replacement of computers by faculty and staff
- Maintains current knowledge of technology and performance monitoring techniques
- Provides technical support to faculty, and staff; and offers exemplary customer service by proactively responding to requests in a clear, concise, and timely manner
- Assists and routes issues to the appropriate department for COAS faculty and staff, trains new users on software programs; and develops end-user documentation and instructions
- Supports users in a timely manner and ensures daily operational tasks are performed efficiently
- Oversees the daily performance of A/V support in classrooms; and connects, disconnects, and moves all technology related equipment; and provides IT and various platform training to faculty and staff
- Liaise with central facilities to decommission and categorize IT e-waste
- Performs other job-related duties as assigned by the College Dean or the Associate Dean of Research
Education
Bachelor of Science - Computer Engineering Technology
Jackson State University
Jackson, MS05.2019
Skills
- Server Installations
- Computer Configurations
- System Upgrades
- Troubleshooting and Diagnostics
- Hardware Configuration
- HelpDesk Support
- Network Operating Systems
- Customer Service
- Software Installation
- Remote Support
- Disaster Recovery
- Attention to Detail
- Technical Support
- Apple iOS
- Computer Troubleshooting
- Project Management
- Inventory Management
Timeline
IT Support Analyst
Howard Univeristy
01.2024 - Current
IT Support Technician
U.S Security and Exchange Commission
09.2023 - 01.2024
IT Implementation Technician Lead
Netlink Voice
11.2020 - 09.2023
System Administrator
Mississippi Department Of Corrections
07.2019 - 11.2020
Computer Technician
Max Productions and Technology
05.2016 - 08.2018
Bachelor of Science - Computer Engineering Technology
Jackson State University
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