Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terrell Rodgers

Las Vegas,NV

Summary

Dynamic facilities management professional with extensive experience at Clark County Department of Aviation. Demonstrated success in safety compliance and process improvement, leading teams to optimize operational efficiency. Expertise in claims processing and conflict resolution, achieving exceptional results while upholding high workplace safety standards.

Overview

9
9
years of professional experience

Work History

EVS Supervisor

Clark County Department Of Aviation
, AZ
05.2025 - Current
  • Supervised daily cleaning operations, ensuring strict adherence to safety standards.
  • Trained staff on effective cleaning techniques and proper equipment usage.
  • Coordinated inventory management for cleaning supplies and equipment to maintain efficiency.
  • Monitored health regulation compliance throughout all cleaning processes.

Authorization Representative.

Cinch Home Warranty
, AZ
04.2020 - 04.2025
  • Reviewed service requests to assess authorization eligibility for home repairs.
  • Coordinated communication among customers, contractors, and internal teams to resolve issues efficiently.
  • Processed claims with proprietary software, ensuring compliance with company policies.
  • Analyzed customer feedback to identify recurring issues and propose process enhancements.

Authorization Representative.

First American Home Warranty
Phoenix, Arizona
05.2016 - 03.2020
  • Reviewed service requests to determine authorization eligibility for home repairs.
  • Coordinated communication between customers, contractors, and internal teams for efficient resolutions.
  • Processed claims using proprietary software to ensure compliance with company policies.
  • Analyzed customer feedback to identify common issues and recommend process improvements.

Education

Associate of Arts - Mass Communication

Kennedy King College
Chicago, IL
10-1999

Skills

Facilities management expertise

Attention to detail

Safety compliance

Process improvement initiatives

Effective communication

  • Microsoft Office proficiency
  • Documentation and database management
  • Inventory control
  • Claims processing
  • Software utilization
  • Communication skills
  • Problem solving
  • Team leadership
  • Time management
  • Conflict resolution
  • Workplace safety
  • Scheduling coordination

Accomplishments

  • Customer Service Awards
  • Crowd control safety training

Timeline

EVS Supervisor

Clark County Department Of Aviation
05.2025 - Current

Authorization Representative.

Cinch Home Warranty
04.2020 - 04.2025

Authorization Representative.

First American Home Warranty
05.2016 - 03.2020

Associate of Arts - Mass Communication

Kennedy King College

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