Terrell Southerland
New Bern,NC
Summary
Adept at blending culinary excellence with real estate acumen, I've honed my skills in market research and plating presentation at notable companies like TWT Hospitality Group. My tech-savvy nature and goal-oriented mindset have consistently driven success, achieving a significant increase in property sales and customer satisfaction. Skilled in property valuation and flavor pairing, I bring a unique mix of expertise to the table.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Realtor Associate
Level Up REI Realtor
New Bern, NC
06.2020 - 06.2024
- Conducted market research to identify potential buyers for properties.
- Ensured that all paperwork was completed accurately and on time.
- Assisted in preparing and distributing marketing materials for property listings.
- Compiled financial information related to real estate transactions for review by the Realtor.
- Provided administrative support to real estate team, including data entry and file management.
- Coordinated showings with potential buyers or renters for properties listed by the agency.
- Posted and updated property listings on various real estate platforms.
Chief Operating Officer
TWT Hospitality Group
New Bern , NC
10.2022 - 02.2024
- Ensured all operations complied with legal and regulatory requirements.
- Signed and approved budgets for new funding and program initiatives.
- Managed staff recruitment, training, and development processes.
- Facilitated cross-departmental collaboration to achieve business goals.
- Provided guidance and support for problem solving efforts.
- Optimized supply chain to reduce materials costs and improve distribution.
- Implemented strategic offerings to enhance company's suite of products and services.
Supervisor - Catering
Bistro252
New Bern , NC
11.2022 - 10.2023
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Negotiated contracts with vendors and suppliers, achieving cost-effective arrangements without compromising quality.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Provided leadership in resolving issues related to staffing, equipment, supplies, and other operational matters.
Griller
Salt Bae steak House
Manhattan, NY
07.2019 - 03.2020
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Monitored kitchen productivity and assessed overall productivity and workflow.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Distributed prepared food to servers.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Prepared grilled foods such as burgers, steaks, seafood, vegetables, and other items according to customer orders.
Line Cook
Muscle Maker Grill Franchising
Manhattan, NY
03.2019 - 06.2019
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Driver's Assistant
Waste Connections Inc.
Brooklyn, NY
08.2018 - 02.2019
- Kept loads from being damaged through proper loading and security.
- Operated waste collection truck to pick up and transport garbage, recyclable materials, and yard waste from residential areas.
- Provided assistance to co-workers as needed during busy periods or emergency situations.
- Adhered to all company policies regarding waste handling procedures and customer service standards.
- Observed traffic laws while maneuvering through congested streets.
- Adhered to all safety regulations while operating truck according to local driving laws.
- Disposed of collected materials properly at designated sites following safety protocols.
Delivery Driver
Tom Cat Bakery
Long Island City, NY
01.2018 - 04.2018
- Verified product accuracy against invoice and delivery paperwork.
- Informed regular customers of new products or services and price changes.
- Organized merchandise and sales promotion displays to attract customers.
- Accurately tracked invoices and payments from customers.
- Assisted with loading and unloading of trucks when necessary.
- Kept accurate logs of all deliveries and trips.
- Cross-sold additional products to customers depending upon merchandise needs.
Food Delivery Driver
Foot Prints Cafe
Brooklyn, NY
03.2017 - 11.2017
- Kept accurate logs of all deliveries and trips.
- Handled cash payments from customers for delivery orders.
- Navigated local streets and highways with ease using GPS system.
- Carried food in insulated bags to maintain hot or cold temperature.
- Recorded deliveries and daily sales transactions.
- Recorded weekly hours and mileage for accurate payment.
- Followed all safety protocols while driving.
General Laborer
Right Construction Company
Brooklyn, NY
02.2016 - 01.2017
- Loaded or unloaded building materials to distribute machinery or tools.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Inspected tools and equipment for proper functioning prior to use.
- Loaded materials and tools into vehicles and unloaded upon arrival at job sites.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Cleaned or prepared construction sites to eliminate hazards.
- Cleaned up job sites after completion of projects.
Line Cook
Smash Burger
Brooklyn, NY
03.2015 - 11.2015
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Maintained accurate records of daily production sheets including waste logs.
- Performed workstation prep prior to shift start.
Line Cook
Shake Shack
Manhattan, NY
08.2013 - 01.2014
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Kept stations stocked and ready for use to maximize productivity.
- Performed workstation prep prior to shift start.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Janitor
Turkish Cleaning
Manhattan, NY
04.2013 - 08.2013
- Completed routine maintenance checks, notifying management of needed repairs.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Followed safety processes for all manual and electric cleaning equipment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Education
GED -
Craven Community College
New Bern, NC01-2025
Skills
- Sauce making
- Plating presentation
- Side dish preparation
- Flavor pairing
- Charcoal management
- Vegetable grilling
- Property valuation
- Marketing strategy development
- Local marketing
- Tech-savvy nature
- Goal-oriented mindset
- Loading and unloading
- Shipping and receiving
- Packaging and labeling
- Inventory tracking
- Bin consolidation
- Stock control
- Storage organization
- Forklift operation
- Warehouse safety
- Pallet jack handling
- Barcode scanning
- Cold calling
- Property file preparation
- Real estate purchase contracts
- Market research
- Property tours
- Appraisal review
Certification
- Fork Lift certification
- 30 hr OSHA certificate
- 10 hr General Maintenance
- Safe Serve
- 4 hr scaffolding
- Flaggers
Timeline
Supervisor - Catering
Bistro252
11.2022 - 10.2023
Chief Operating Officer
TWT Hospitality Group
10.2022 - 02.2024
Realtor Associate
Level Up REI Realtor
06.2020 - 06.2024
Griller
Salt Bae steak House
07.2019 - 03.2020
Line Cook
Muscle Maker Grill Franchising
03.2019 - 06.2019
Driver's Assistant
Waste Connections Inc.
08.2018 - 02.2019
Delivery Driver
Tom Cat Bakery
01.2018 - 04.2018
Food Delivery Driver
Foot Prints Cafe
03.2017 - 11.2017
General Laborer
Right Construction Company
02.2016 - 01.2017
Line Cook
Smash Burger
03.2015 - 11.2015
Line Cook
Shake Shack
08.2013 - 01.2014
Janitor
Turkish Cleaning
04.2013 - 08.2013
GED -
Craven Community College