SAVALAS CIGAR
Miami,FL
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Shore Club South Beach
10.2019 - Current
Manager
Marlins Park
03.2015 - Current
- Scheduled and trained people for special events in accordance to traffic and season Opened concession stand daily Hired and trained 50-100 employees for 65 concession locations Informed customers about sales and promotions in a friendly and engaging manner Offered direction and gave constructive feedback to motivate team members Recommended and helped customers select merchandise based on their needs Guaranteed positive customer experiences and resolved all customer complaints.
Verification Specialist
ID.me
06.2020 - 04.2022
- Checked documentation for appropriate coding catching errors and making revisions
- Focused and observant of individuals' verbal and non-verbal communication cues
- Addressed and resolved discrepancies and holes within interviewee responses and comments with additional questions
- Checked third-party data thoroughly for inaccuracies and documented information in reports.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Verified client information by analyzing existing evidence on file.
Guest Service Specialist
Marriott International Call Center
01.2018 - 04.2022
- Delivered an exceptional level of service to each customer by listening to Marriott/Ri -Carlton Luxury Care concerns and answering questions Reservations Input ed information from customer calls and onsite service visits into the company's system using [Software] Assisted customers with any discrepancies Took credit card payments over the phone and in person Suggested packages and amenities for customers based on their individual needs and preferences Made reservations for customers and accurately entered their personal information into the computer system Answered customers' questions and addressed problems and complaints in person and via phone Achieved high sales percentage with consultative value-focused customer service approach.
Assistant Manager
7-Eleven
10.2017 - 03.2021
- Maintain daily operations to keep 7-Eleven stores operating smoothly Responsibilities include keeping a clean safe environment for patrons ringing customer purchases using electronic cash registers and giving correct change Additional duties consist of forecasting ordering and stocking merchandise throughout the store Took credit card payments over the phone and in person
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
PBX Operator/Receptionist Supervisor
ShoreClub
02.2017 - 03.2019
- Answered calls on 2 rings and engaged customers with friendly, professional demeanor.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Trained and mentored new PBX operations employees.
Patient Transporter
VA Hosptial Center
03.2013 - 02.2015
- Utilizes Safe Patient Handling guidelines when lifting and transporting patients Assists patients with entering and exiting vehicles including transfer from or to wheelchairs or stretchers Utilizes automated floor cleaning equipment according to schedule for cleaning of large area of floor surface Maintains inventory for assigned department by stocking exam rooms or other areas necessary for delivering safe and efficient patient care Communicates to nursing personnel clinicians technicians or reception regarding patient's arrival and departure Establishes a friendly caring atmosphere while attending patients Responsible for assisting technologist in transporting patients to and from radiology to facilitate optimal patient Care/flow
Concession Manager
- Supervised 150-200 employees during 12 hour shifts
- Stocked and faced concession items
- Supervised food and beverage personnel, evaluating performance and recommending improvements
- Coordinated concession team, food preparation and storeroom operations
- Inventoried concession items and performed price/cost analysis'
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts
Customer Service Associate
Customer Service Representative
Education
BBA - Business
Florida International University
Miami, FL01.2002
Skills
- Skillful
- Expert
- Experienced
- English
Certification
- CPR/AED
- CPR
- BLS
Languages
English
Training
Guest Services (10+ years) Technology Management Experience (10+ years) Inventory Supervising Experience (10+ years) Telecommunication Food Service Property Management Multi-line Phone Systems
Timeline
Verification Specialist
ID.me
06.2020 - 04.2022
Assistant Manager
Shore Club South Beach
10.2019 - Current
Guest Service Specialist
Marriott International Call Center
01.2018 - 04.2022
Assistant Manager
7-Eleven
10.2017 - 03.2021
PBX Operator/Receptionist Supervisor
ShoreClub
02.2017 - 03.2019
Manager
Marlins Park
03.2015 - Current
Patient Transporter
VA Hosptial Center
03.2013 - 02.2015
Concession Manager
Customer Service Associate
Customer Service Representative
BBA - Business
Florida International University
- CPR/AED
- CPR
- BLS
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