Terrell Tatum
Detroit,MI
Summary
Accomplished leader with extensive experience in patient care and staff management. Excelled in training and mentoring, enhancing team performance and patient satisfaction. Skilled in HIPAA compliance and employee motivation, achieving significant improvements in operational efficiency and customer service quality.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Belle Fountain Nursing And Rehabilitation Center
07.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Cabin Experience Team Lead
Delta Air Lines, Inc
07.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Patient Attendant
Manpower Staffing
08.2023 - 01.2024
- Collaborated effectively with interdisciplinary healthcare teams to provide comprehensive patient care throughout hospitalization.
- Enhanced patient recovery by diligently assisting with mobility exercises and physical therapy routines.
- Ensured accurate record-keeping by meticulously updating patient charts and reporting any changes in condition to medical staff.
- Maintained patients'' dignity and privacy through respectful communication and adherence to confidentiality protocols.
Cabin Service Supervisor
G2 Secure Staffing
03.2023 - 08.2023
- Mentored new hires in company policies and procedures, ensuring consistent service delivery across the team.
- Handled emergency situations calmly and efficiently, providing guidance to passengers while following established safety protocols.
- Improved on-time departure rates by implementing efficient boarding processes that minimized delays at the gate.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Call Center Supervisor
Streamline Data Solutions
01.2020 - 08.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Education
High School Diploma -
Advanced Technology Academy
Dearborn, MICertified Nursing Assistant Certificate -
Taylor Made Training
Detroit, MISkills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Certified Nursing Assistant
Belle Fountain Nursing And Rehabilitation Center
07.2024 - Current
Patient Attendant
Manpower Staffing
08.2023 - 01.2024
Cabin Service Supervisor
G2 Secure Staffing
03.2023 - 08.2023
Cabin Experience Team Lead
Delta Air Lines, Inc
07.2022 - Current
Call Center Supervisor
Streamline Data Solutions
01.2020 - 08.2022
High School Diploma -
Advanced Technology Academy
Certified Nursing Assistant Certificate -
Taylor Made Training
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