Terrell Taylor

•Providing administrative support in the areas of employee recruitment, hiring, retention, and evaluation

•Processing, verifying, and maintaining documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications

•Processing and reviewing employment applications in the Applicant Tracking System in order to evaluate qualifications or eligibility of applicants

•Examining employee files to answer inquiries and provide information for personnel actions

•Requesting information from law enforcement officials, previous employers, and other references in order to determine applicants' employment acceptability

•Responding to employee, manager and Human Resource team requests and escalating issues as appropriate

•Providing support for employee on-boarding as well as employee exit meetings

•Assisting with data management and file maintenance to include day to day data entry and employee data maintenance in the Human Resource Information System

•Creating and processing Personnel Action Forms for your assigned service site

•Providing on-boarding administrative support, and arranging for in-house and external training activities

•Ensuring compliance with federal, state and local employment laws

• Effectively manage auction facility multi-department functions of 10 or more staff members
• Manage budget implementations, employee reviews, training, schedules and contract negotiations
• Lead full recruitment life cycle process, from sourcing strategies, talent recruitment, and acquisition to interview preparation, negotiation, and onboarding.
• Successfully exceeded bi-annual audits expectations with a 93% pass rate
• Process documentation for employee actions such as new hires, grievance resolutions and terminations
• Administer compensation, benefits and performance management systems, and promotions
• Oversee computer database HRIS and physical filing systems
• Reduce employee turnover by 50% by creating employee engagement programs.

• Determined repair time allotments and required labor operations
• Made repair/replace decision which includes assessing type of replacement parts and refinishing operations
• Effectively administered accurate claim payments and negotiated agreed prices with shops
• Reviewed and assessed the validity of all supplement requests
• Maintained accurate documentation of the repair process by completing timely estimates, supplements, and inspections
• Managed the repair facility performance on timeliness and repair qualities.

• Conducted comprehensive interviews of witnesses and claimants to gather facts and information for liability
• Examined claims forms and other records to determine insurance coverage
• Communicated effectively with customers, utilizing independent judgment and acting with minimal supervision
• Establish business relationships with internal and external customers
• Reconcile data in direct collection system with accounting system to address discrepancies
• Effectively function in a fast-paced, high-volume team environment by multitasking, prioritization and answering inbound phone queues
• Effectively settled total loss claims within the company's guidelines of 14 days or less.