MADISON MURPHY
Kuna,ID
Summary
I am in pursuit of new challenges within an organization that values a highly analytical, innovative, and responsible individual known for troubleshooting, problem-solving, quick thinking, and diplomatic conflict resolution. I aspire to a mid-entry-level position with an established firm seeking an enthusiastic and honest individual with a strong work ethic, who thrives on learning new objectives and addressing challenges in various environments.
Overview
17
17
years of professional experience
Work History
Home Manager
Self-employeed
04.2024 - Current
- Planned, coordinated, and scheduled daily activities for residents and staff.
- Managed financial operations such as budgeting, payroll processing, accounts payable and receivable.
- Responded promptly to resident concerns or complaints regarding care, treatment, or services rendered.
- Conducted assessments of residents' physical, emotional, social, spiritual, and recreational needs.
- Participated in interdisciplinary team meetings to discuss resident care plans.
- Created an atmosphere that promoted positive morale among employees at all times.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Client Concierge
Arizona Rehab Campus
Tucson, United States
10.2022 - 04.2023
- Gathered and verified all required customer information for tracking purposes
- Participated in projects as requested by Managers and other partners
- Conferred with clients by telephone or in person to provide information about insurance verification, set transportation, or obtain details of complaints/compliments
- Used computer system to accurately enter and retrieve records
- Answered telephone calls from clients and field staff
- Communicated with clients to educate procedures followed
- Responsible for all outbound mail and incoming mail and packages
- Provided switchboard relief as needed
- Managed large amounts of incoming calls
- Addressed customer service inquiries in a timely and accurate fashion
- Provided excellent service and attention to customers through phone and in-person consultations
- Managed a high-volume workload within a deadline-driven environment
- Identified and assessed clients' needs to achieve satisfaction
- Communicated and coordinated with colleagues as necessary
- Experienced in taking detailed and accurate messages, and setting up appointments
- Assisted in all areas of administrative work including data entry, receptionist duties, and maintained cleanliness of the office
- Worked diligently to improve our eligibility checking system by creating excel spreadsheets with all of the insurances access names and passwords for the better serving of the staff
- Provided office services support for administrators by inputting data, proofreading documents, gathering information, preparing reports, maintaining files, ordering and maintaining supplies and equipment
- Handled patients' complaints
- Updated accounts and information on a daily basis
- Relayed all messages and communication to the correct parties
- Data Entry, Filing, Administrative work, worked extensively with Excel and several other databases
- Provided an elevated customer experience to generate a loyal clientele
- Arranged appointments for administrators by maintaining a master calendar, rescheduling appointments when conflicts arise
- Prepared packets of appropriate paperwork for technicians to complete at the job site
- Updated and filed student records
- Dealt with questions/requests from other employees, both in person and over the phone
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Screened all visitors and directed them to the correct employee office
- Scanned, filled, and organized many types of documents
- Maintained a clean reception area, including lounge and associated areas
- Competent in Microsoft applications, such as Word and PowerPoint
- Checked in members and guests into the facility
- Completed procedures when guests arrived and left.
Warehouse Associate
Amazon
Tucson, United States
07.2022 - 10.2022
- Received, opened and unpacked cartons/crates, checking invoices, and also checked for damaged material to be returned
- Worked the SLAM station where orders were checked for quality and accuracy
- Duties ranged from forklift operations to loading/unloading of long-haul trailers, and also receiving
- Received and processed warehouse stock products (pick, unload, label, store)
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Marketing Associate
Oser communications
Tucson, United States
08.2019 - 03.2020
- Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods
- Resolved problems by clarifying issues, researched and explored answers and alternative solutions, implemented solutions, escalated unresolved problems
- Designed, created, and updated marketing materials for custom products to be used with institutional audiences
- Maintained customer relationships while prospecting new accounts
- Placed orders for customers, helped with their inventory control and food costs
- Assisted with trade show and convention marketing, sales, and planning.
Customer Service Representative
Teletech
Tucson, United States
11.2018 - 08.2019
- Cross-trained and provided back-up for other customer service representatives when needed
- Coached and mentored fellow representatives with the porting process
- Promoted and sold products or services
- Provided all the information to customers about the product regarding its use, care, and operation
- Answered multiple phone lines, screened callers, and relayed messages
- Accurately documented all inquiries and complaints
Insurance Agent
Geico
Tucson, United States
08.2015 - 11.2018
- Identified prospective customers using established lead methods
- Managed a high-volume workload within a deadline-driven environment
- Collected premiums from policyholders, kept records of payments, and ensured that policy requirements are fulfilled
- Experience in service and sales of Property and Casualty Insurance
- Applied product knowledge so the client could make better-informed decisions
- Generated personal insurance quotes for clients
- Researched and followed up on issues that could not be resolved at the time the initial call was made
- Calculated premiums and established payment methods
- Built rapport with each customer
Retail Associate
Ross
Tucson, United States
05.2014 - 07.2015
- Ensured all customers were greeted kindly and practiced excellent customer service skills
- Assisted customers in clothing, customer service, and maintained cleanliness of the store
- Performed various duties such as greeting customers, assisting customers, organizing, handling cash, keeping the area clean and presentable
- Operated cash register, scanners, computers to properly itemize and total customer purchases
- Managed and stocked store inventory and assisted customers on a daily basis
Entertainer
Self-employed
Tucson, United States
09.2011 - 02.2014
- This position of entertainer required a great deal of physical strength and a positive attitude
- This job involved extensive customer service skills, the ability to work well with others, and the capability to build and maintain audience excitement
- Explained various dishes on the menu to patrons and made menu recommendations if desired and took orders
- Achieved the top sales and highest payout percentage
- Worked with a team of 49 other employees to perform live shows and entertain guests throughout the day
- Displayed excellent customer service and cash handling skills
- Gained experience in entertainment, customer relations, communication, and endurance in a bar atmosphere
Independent Contractor
Kirby
Tucson, United States
09.2009 - 07.2011
- Provided clients with a financial needs analysis in order to assess their goals and achieve them
- Interacted with the owners and ensured an exceptional experience
- Recognized for innate ability to market products and close a high number of sales deals
- Earned 2 pay increases in the first two weeks
- Achieved highest sales rep in the office during my first week
- Ordered and maintained inventory
- Worked to increase the sales of both the company and our client
- Implemented training techniques to increase the customer base for our client
- Used two platforms as an independent contractor in a customer service role
- It was tough but also very rewarding and my customers loved me (made great tips).
Auto Detailer
Octopus car wash
Tucson, United States
01.2008 - 07.2008
- Washed and cleaned vehicles before opening the business to the public
- Experienced in cleaning, polishing, and refurbishing old and new vehicles
- Vacuumed and steam cleaned interiors of vehicles to remove loose dirt and debris
- Performed duties as Auto Detailer to include interior and exterior maintenance of new and used automobiles
- Performed crew manager duties on a bi-monthly basis, such as overseeing staff and resolving customer conflicts
- Collected payments and deposited checks into the bank.
Education
Cosmetology -
Regency beauty college
Tucson, AZ, United StatesVeterinarian technician -
Apollo college
Tucson, AZ, United StatesGeneral Education Degree -
Pima Community College
Tucson, AZ, United StatesSkills
- Experienced in sales
- Impeccable customer service skills
- Punctual
- 45 wpm typing speed
- Excellent reading comprehension
- Very patient
- Computer Savvy
- Proficient with Microsoft Programs
- Extremely good with troubleshooting
- Ability to work under pressure
- Self-motivational
- Decision making
- Teamwork
- Adaptability
- Problem-solving skills
- Time management
- Active listening
- Social media
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
Timeline
Home Manager
Self-employeed
04.2024 - Current
Client Concierge
Arizona Rehab Campus
10.2022 - 04.2023
Warehouse Associate
Amazon
07.2022 - 10.2022
Marketing Associate
Oser communications
08.2019 - 03.2020
Customer Service Representative
Teletech
11.2018 - 08.2019
Insurance Agent
Geico
08.2015 - 11.2018
Retail Associate
Ross
05.2014 - 07.2015
Entertainer
Self-employed
09.2011 - 02.2014
Independent Contractor
Kirby
09.2009 - 07.2011
Auto Detailer
Octopus car wash
01.2008 - 07.2008
Cosmetology -
Regency beauty college
Veterinarian technician -
Apollo college
General Education Degree -
Pima Community College
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