Terrell Welch-Murray

• Packed, weighed and shipped items per customer specifications.
• Learned and followed warehouse safety protocols to prevent injuries and accidents.
• Inspected products before packaging to avoid shipping defective or damaged goods to customers.
• Operated tape machines, scales and label printers to package items correctly.
• Added packed boxes to conveyor belts for movement to shipping stations.

• Captured and entered professional charges.
• Verified insurance eligibility and information to update database.
• Answered questions and assisted providers and office staff.
• Worked with revenue cycle team to identify denial trends.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for sales floor by pricing or tagging
• Rotated stock and restocked shelves to maintain product availability and store appearance
• Managed returns, exchanges and refunds in accordance with store policy

• Heavy volume, fast paced administrative duties using Athena Net Medical software program
• Patient check-in and check-out procedures
• Insurance and Eligibility Verification
• New Patient enrollment processing
• Appointment scheduling
• FMLA prospect paperwork processing
• Contacted patients after insurance was calculated to obtain payments