Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Timeline
Generic

Terrell Williams

Winter Garden,Fl.

Summary

Focused Programmer Analyst with exceptional problem solving and troubleshooting skills. Resourceful to thrive in challenging, fast-paced environments. Strong information technology professional with a Bachelor’s Degree focused in Computer/Information Technology Administration and Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Programmer Analyst

Universal Orlando Resort
06.2018 - Current
  • Configuration and maintain system administration for software systems
  • Wrote and maintained technical documentation for software applications.
  • Assist in the definition, development of software's business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
  • Liaise with other technical staff to assist in resolving problems with software products.
  • Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Delivered valuable insights on potential improvements during system analysis phases, leading to more efficient implementations.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Developed scalable solutions to accommodate evolving business needs while maintaining high levels of performance and stability.
  • Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among teams.
  • Documented program development and revisions to maintain records.
  • Tested and deployed scalable and highly available software products.
  • Maintained existing applications and designed and delivered new applications.

IT Technician

Jacksonville Zoo and Gardens
11.2016 - 06.2018
  • Hardware configuration/ Software installation
  • Installed, configured and maintained computer systems and network connections.
  • Galaxy POS
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintain the security and support of an intranet of 250 users and systems
  • Network configuration and troubleshooting.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.

Education

I.T. Management -

Florida State College At Jacksonville
Jacksonville, Fl
05.2018

Skills

  • Operating Systems: Windows 7, 10
  • Customer Support
  • SQL
  • Application Support
  • Project Management
  • FREEDOM POS
  • Data Analysis
  • Problem Diagnosis
  • Technical Analysis
  • Product Development
  • Managing Testing
  • Software Development
  • Team Collaboration
  • Adaptability

Affiliations

  • BEN Steering committee
  • TSAT Committees

Accomplishments

EIL Nominations

4Cs Pin (Communication, Collaboration, and Commitment)

Timeline

Programmer Analyst

Universal Orlando Resort
06.2018 - Current

IT Technician

Jacksonville Zoo and Gardens
11.2016 - 06.2018

I.T. Management -

Florida State College At Jacksonville

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Terrell Williams