Terrell Williams
Conyers,GA
Summary
A dependable employee seeking opportunities to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.
Overview
6
6
years of professional experience
Work History
Machine Operator
Medline Industries
Lithia Springs, GA
04.2024 - Current
- Spotted and corrected operational issues by tracking equipment performance.
- Safety monitoring
- Coordinated smooth start-ups and shutdowns of equipment.
- Demonstrated sound knowledge of Good Manufacturing Practices (GMP) and operational processes.
- Adhered to proper procedures and wore protective gear to avoid safety risks.
- Implemented changes to support substantial quality control and maintain specifications.
Road Assistance Dispatcher - Remote
Activus Connect
06.2022 - 04.2024
- Monitored incoming calls and dispatched appropriate personnel to service requests.
- Recorded service details accurately in the dispatch system for tracking purposes.
- Assisted in managing schedules to optimize team availability and response times.
- Engaged in training sessions to enhance understanding of dispatch software tools.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Technical Support Representative
Alorica
Atlanta, GA
04.2020 - 08.2020
- Guided users with troubleshooting using diagnostic tools.
- Identified and resolved issues using software and hardware.
- I resolved most calls with the first contact and escalated the remaining calls to the appropriate personnel for swift handling.
- Guided calls using excellent communication skills and a decisive approach.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
Computer Science Intern
Savannah River Nuclear Solutions
Savannah, GA
09.2019 - 12.2019
- Provide support for organization computing resources by assisting with data file creation.
- Maintaining data files
- Establishing practices and procedures for system utilization and data maintenance
- Provide user technical support.
- Defining application specification and development criteria.
Education
Bachelors - Computer Science
Savannah State University
Savannah, GASkills
- Strong Work Ethic
- Good Communication
- Start-up Procedures
- Computer Skills
- Attention to Detail
- Problem-Solving
- Heavy Lifting
- Production Preparation
- Workplace Safety
- Equipment Inspection
- Machine Maintenance
- Basic Math
- System Engineering
- Operating Systems
- Software Research
- Software Testing
Timeline
Machine Operator
Medline Industries
04.2024 - Current
Road Assistance Dispatcher - Remote
Activus Connect
06.2022 - 04.2024
Technical Support Representative
Alorica
04.2020 - 08.2020
Computer Science Intern
Savannah River Nuclear Solutions
09.2019 - 12.2019
Bachelors - Computer Science
Savannah State University
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