Terrell Wilson
Detroit
Summary
Dynamic professional with a proven track record, excelling in leadership, problem-solving, and customer service. Successfully reduced emergency response times through effective communication protocols and risk assessments. Adept at resource allocation and fostering strong relationships, driving operational efficiency and enhancing team collaboration.
Overview
14
14
years of professional experience
Work History
Airport Hub Control Room Agent
Federal Express
11.2024 - Current
- Reduced response times for emergency situations with effective communication protocols.
- Coordinated with external agencies such as law enforcement and emergency responders when required, ensuring seamless cooperation during critical incidents.
- Conducted regular risk assessments, identifying potential hazards and initiating preventive actions to mitigate risks effectively.
- Facilitated timely conflict resolution among team members by addressing concerns head-on and implementing effective solutions.
Aircraft Fueler Training Supervisor
FSM
01.2025 - 03.2025
- Helped team coordinate smooth and safe aircraft equipment movement on ramp
- Kept equipment clean and functional with regular inspections and upkeep.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Fueled airline equipment according to exact work orders.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Expedited processes while minimizing errors via strict adherence to standard operating procedures set forth by respective airlines.
Fleet Operations Coordinator
PK Contracting
05.2023 - 11.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
Aircraft Provisioning Division Manager
Piedmont Airlines
06.2024 - 10.2024
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
Account Manager
Camelback Ford
03.2024 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Data Management Analyst
Insurance Auto Auctions Inc.
12.2023 - 03.2024
- Championed strict adherence to company-wide data governance policies, fostering a culture of accountability among employees handling sensitive information.
- Provided ongoing technical support to end-users experiencing difficulties with accessing or interpreting organizational databases or reports.
- Acted as a trusted resource for the resolution of data-related issues, working closely with other analysts to troubleshoot problems and develop creative solutions.
- Contributed to the development of annual performance metrics by supplying accurate, up-to-date data on key business indicators.
- Enhanced data quality by implementing stringent data validation processes and error-checking procedures.
Account Manager
Northville Lumber Company
06.2021 - 05.2023
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Commercial Driver Trainer
Wimsatt Building Materials
10.2018 - 02.2021
- Addressed any identified gaps in knowledge or skills promptly with tailored instructional interventions, ensuring continued progress toward achieving desired outcomes for each participant.
- Increased trainee pass rates on licensing exams through effective coaching and targeted instruction.
- Improved safety records by implementing comprehensive training programs for commercial drivers.
- Enhanced overall fleet efficiency by providing ongoing support and mentorship to new commercial drivers.
- Contributed to the overall success of the company by consistently striving for excellence in all aspects of driver training, resulting in a highly skilled and safe fleet of commercial drivers.
Road Construction Foreman
Spartan Paving
04.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Construction Foreman
Miller Landscaping
04.2015 - 12.2015
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Facility Operations Assistant Manager
Lifetime Fitness
10.2011 - 03.2015
- Provided exceptional customer service through prompt response to inquiries, addressing concerns efficiently, and fostering positive client relationships.
- Managed vendor relationships to ensure timely delivery of services and maintain strong professional partnerships.
- Implemented energy-saving strategies that resulted in reduced utility costs while maintaining a comfortable environment for staff members.
- Coordinated with various departments to ensure smooth communication and timely resolution of any issues or concerns.
- Served as liaison between employees working across different shifts to ensure seamless continuity in daily operations throughout the facility.
- Contributed to cost reduction efforts by analyzing expenses, identifying inefficiencies, and proposing solutions for improvement.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective measures.
- Enhanced facility efficiency by managing day-to-day operations and ensuring optimal use of resources.
Education
Associate of Applied Science - Engineering
Kalamazoo Valley Community College
Kalamazoo, MIAssociate of Applied Science - Pre- Engineering
Henry Ford College
Dearborn, MI01-2030
Bachelor of Science - Aerospace Engineering
Western Michigan University
Kalamazoo, MI01-2030
West Bloomfield High School
West Bloomfield, MI06-2009
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Lead prospecting
- Industry expertise
- Business development
- Contract negotiation
- Resource allocation
Timeline
Aircraft Fueler Training Supervisor
FSM
01.2025 - 03.2025
Airport Hub Control Room Agent
Federal Express
11.2024 - Current
Aircraft Provisioning Division Manager
Piedmont Airlines
06.2024 - 10.2024
Account Manager
Camelback Ford
03.2024 - 06.2024
Data Management Analyst
Insurance Auto Auctions Inc.
12.2023 - 03.2024
Fleet Operations Coordinator
PK Contracting
05.2023 - 11.2024
Account Manager
Northville Lumber Company
06.2021 - 05.2023
Commercial Driver Trainer
Wimsatt Building Materials
10.2018 - 02.2021
Road Construction Foreman
Spartan Paving
04.2016 - 12.2017
Construction Foreman
Miller Landscaping
04.2015 - 12.2015
Facility Operations Assistant Manager
Lifetime Fitness
10.2011 - 03.2015
Associate of Applied Science - Engineering
Kalamazoo Valley Community College
Associate of Applied Science - Pre- Engineering
Henry Ford College
Bachelor of Science - Aerospace Engineering
Western Michigan University
West Bloomfield High School
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