Summary
Overview
Work History
Education
Skills
Timeline
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Terrell Winston

lancaster,California

Summary

Dynamic Dispatch Supervisor with proven success at L&M Logistics, enhancing operational efficiency through strategic route optimization and employee training. Skilled in logistics management and fostering positive communication, I implemented process improvements that significantly reduced delays, ensuring timely deliveries while maintaining compliance with safety regulations.

Overview

6
6
years of professional experience

Work History

Dispatch Supervisor

L&M Logistics
09.2023 - Current
  • Oversaw daily dispatch operations ensuring timely delivery and adherence to safety protocols.
  • Trained and mentored team members on efficient dispatch practices and system usage.
  • Implemented process improvements reducing operational delays and enhancing service quality.
  • Coordinated with drivers to optimize routes, increasing overall productivity of dispatch team.
  • Analyzed performance metrics to identify trends and opportunities for operational enhancements.
  • Managed scheduling for dispatch staff, aligning resources with workload demands effectively.
  • Ensured compliance with regulatory requirements, leading audits and safety inspections successfully.
  • Supervised team of 100+ employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 35-70 fleet vehicles.
  • Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Evaluated and adjusted over 35-70 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.

Store Manager

Garcias Liquidation
10.2022 - 09.2023
  • Led daily operations to ensure efficient store performance and outstanding customer service.
  • Managed inventory levels, optimizing stock replenishment processes to reduce waste and improve availability.
  • Trained and mentored staff on best practices in sales techniques and product knowledge.
  • Implemented visual merchandising strategies to enhance product displays and drive sales growth.
  • Developed promotional initiatives that increased foot traffic and boosted overall store revenue.
  • Ensured compliance with company policies and safety regulations, fostering a secure shopping environment.
  • Conducted regular performance evaluations, providing constructive feedback and coaching for team development.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Warehouse Manager

Worldly Treasures Liquidation
03.2020 - 08.2022
  • Learned and adhered to safety protocols in warehouse operations.
  • Assisted with inventory management using barcode scanning systems.
  • Supported loading and unloading of shipments to ensure efficient workflow.
  • Organized storage areas for optimal space utilization and accessibility.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Education

High School Diploma -

Canyon High School
Canyon Country, CA

Skills

  • Transportation coordination
  • Tracking of man hours
  • Attendance documentation
  • Employee training
  • Mentoring and training
  • Coaching and onboarding
  • Positive communication skills
  • Proficiency in excel and microsoft word
  • Records maintenance
  • Incident reporting
  • Knowledgeable in excel and microsoft word
  • Logistics management
  • Scheduling expertise
  • Dispatcher monitoring
  • Logistics activities and coordination
  • Customer service
  • Data entry
  • Dispatching procedures
  • Work order management
  • Decision-making
  • Stress tolerance
  • Updating logs
  • Customer relationship management
  • Delivery procedures
  • Equipment management
  • Radio communication
  • Critical thinker

Timeline

Dispatch Supervisor

L&M Logistics
09.2023 - Current

Store Manager

Garcias Liquidation
10.2022 - 09.2023

Warehouse Manager

Worldly Treasures Liquidation
03.2020 - 08.2022

High School Diploma -

Canyon High School

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Terrell Winston