Summary
Overview
Work History
Education
Certification
Timeline
Generic

Terrell Wright

Tacoma,United States

Summary

Veteran with six years of dedicated service, possessing a proven track record of creatively addressing technical challenges. Strong problem-solving and decision-making skills honed through extensive experience in both military and civilian IT environments. I am actively seeking a full-time position to leverage exceptional interpersonal skills, outstanding time management abilities, and a strong aptitude for problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Support Specialist

Ogden Murphy Wallace
07.2023 - Current
  • Managed software and hardware issues for end-users.
  • Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
  • Troubleshot failed drives, warnings and unscheduled reboots.
  • Conducted regular audits of hardware and software inventory to maintain accurate records and facilitate efficient resource allocation.
  • Managed relationships with vendors to procure equipment/services at competitive prices.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Systems Administrator

Model Remodel
08.2022 - 06.2023
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Enhanced user satisfaction by providing prompt and effective technical support and troubleshooting.
  • Coordinated with department heads to align IT strategies with business objectives, driving technology-driven growth.
  • Reduced system vulnerabilities, conducting thorough security audits and updates.
  • Streamlined data backup processes, significantly reducing potential downtime during system failures.
  • Installed and configured network printers and other peripheral devices.
  • Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.

Signal system support specialist

U.S. Army
10.2016 - 04.2022
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems
  • Utilized technical equipment to monitor network status in operational environments
  • Provided maintenance and technical assistance to commanders and staff regarding signal support systems
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise
  • Performed regular maintenance on Windows 10 systems and testing to service and enhance complex secret computer systems, applications and environments
  • Updated computer hardware and software program platforms by implementing additional secured software along with automations and effective enhancements
  • Procured parts and maintained classified inventory and related documentation
  • Maintained and repaired secret military-based equipment and tools to achieve operational readiness, security and cleanliness

Customer Service Representative

Total Systems Services, TSYS
01.2015 - 10.2016
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Bachelor of Science - Network Engineering & Security

Western Governors University
Salt Lake City, UT
10-2025

Certification

  • CompTIA Security+
  • CompTIA Cloud+
  • CompTIA Network+
  • ITILv4 Foundation
  • Linux Professional Institute Certification (LPIC-1) - Linux Professional Institute.

Timeline

Network Support Specialist

Ogden Murphy Wallace
07.2023 - Current

Systems Administrator

Model Remodel
08.2022 - 06.2023

Signal system support specialist

U.S. Army
10.2016 - 04.2022

Customer Service Representative

Total Systems Services, TSYS
01.2015 - 10.2016

Bachelor of Science - Network Engineering & Security

Western Governors University

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Terrell Wright