Terrell A. Burwell
Aurora,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Lead Night Auditor
Benson Hotel And Faculty Club
07.2023 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over 100+ pending check-ins and payment processes to complete closing procedures.
Front Office Manager
Spring Hills Suites
02.2022 - 07.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor Of Operations
West Elm
01.2019 - 02.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Accomplished multiple tasks within established timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing large amounts.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Overland High School
Aurora, CO05.2004
Skills
- Fosse Trained
- Customer Satisfaction
- Punctual and Dependable
- Staff Maintenance
- Room Inventory
- Shift Scheduling
- Customer Care
Timeline
Lead Night Auditor
Benson Hotel And Faculty Club
07.2023 - Current
Front Office Manager
Spring Hills Suites
02.2022 - 07.2023
Supervisor Of Operations
West Elm
01.2019 - 02.2022
High School Diploma -
Overland High School
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