TERRELL L. HOUSTON
Operations Manager
CLERMONT,FL
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
Work History
Operations Manager
Amazon
Ocala, FL
2021.05 - Current
- Enforces standards and engages with associates to implement accordingly
- Responsible for establishing and maintaining operational plan, managing personnel, and tracking merchandise.
- Devised processes to boost long-term business success and increase profit levels.
- Enforces safety standards and practice resulting in a first time result of 0 injuries over a 4 month period
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands resulting in a 10% increase from 89% to 99% and becoming the numbers one team in the network
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Project Manager
U.S. ARMY
FAYETTEVILLE, NC
04.2018 - 06.2021
- Utilizes the Define, Measure, Analyze, Improve, and Control process to increase speed and effectiveness of all procedures
- Conducts a regular walk through of the project site to ensure there is a safe working environment with no obstructions in order to complete the work
- Ensures all personnel and contractors are wearing the proper PPE for the work they are performing
- Manages weekly safety meetings with contractors
- Act as a key contact in resolving employees' data management request
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns
- Ensures all work is complete and notifies team members that the project is ready to walk with the management personnel for substantial completion
- Manages and instructs demonstrations, reviews, and documents lessons learned on each project
- Experienced directing multiple teams, projects, and locations simultaneously while fostering productive working relationships.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Project Manager
Competency And Credentialing Institute
02.2021 - 05.2021
- Led successful micro-credential project creation with an extensive project plan
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to promote positive working relationships.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managed communications with over 20 stakeholders across the United States to present results driven iterations
LEAD EXECUTIVE ASSISTANT
GLOBAL FRANCHISE GROUP
ATLANTA, GA
03.2017 - 03.2018
- Maintained daily expense reports, financial budgets, and company employee pay management
- Executed daily accountability checks of personnel working hours, paid time off, and downtime utilizing excel with an integrated pivot table
- Conducted employee onboarding and organized over 1K hours of training and development initiatives
- Plan, manage and provide continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein
- Maintain, manage and regularly audit all personnel information in global system
- Provide management coaching to build leadership capabilities to address and resolve employee issues
- Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
- Handled accounts payable/receivable via Microsoft Dynamics GP
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction
- Provided guidance on employee relations and matters of corrective action
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
Operations Manager
The United States Marine Corps
ATLANTA, GA
01.2014 - 02.2017
- Planned and executed the management and analysis of numerous Marine Corps recruiting programs that supported the processing and training of Marine Corps applicants
- Served as the direct liaison between the future applicants and the Commanding Officer, to include screening and quality control
- Maintained contact and obligations with Military entrance processing command Educational Services Managers, high schools, and colleges to conduct interviews and test potential, applicants
- Served as a recruiter liaison in the large area of Atlanta and surrounding cities, covering over 400 square miles and multiple cities
- Screened administrative packages for each applicant and potential applicant to ensure each document was completed thoroughly and correctly
- Updated, monitored, and managed entrance processing center personnel and recruit records and data through HRIS and records management systems
- Planned and executed the development of recruiting strategies and community outreach in my area of operation
- Maintaining an annual production rate of 1.33%, over the standard of 1.25%
- Developed working relations with multiple higher headquarters located throughout the United States to meet manpower requirements, reducing personnel gaps by 20%
- Successfully gathered, trained, coordinated, and led personnel to test over 9K high school students in one day over the last three years totaling over 18K tested students
- Developed accountability measures derived from both positive and negative trends within the travel charge card and travel system resulting in a 35% reduction in travel expenses
- Organized and coordinated multiple training events for over 1.2K Marine Corps recruits which played an instrumental role in Recruiting Station Atlanta
- Developed a database that increased the efficiency of program reporting by analyzing contracting and shipping data to identify trends in recruiting and attrition for the Recruiting Station which reduced applicant attrition by 13% over the two years
- Developed standard operating procedures for military testing administration and guided the training of 32 personnel, which resulted in the successful execution of over 9K administered ASVAB tests.
PROTOCOL SUPERVISOR
CAMP PENDLETON
, CA
06.2011 - 01.2014
- Directly supported the senior directors of the base through advanced budgeting of payroll and unit funds above $1M
- Performed research and retrieved information on foreign officials who were incoming to the United States to meet with the Commanding General and briefing him on customs and courtesies of the officials
- Planned and arranged travel for very important personnel and high-ranking officials daily, with no direct supervision
- Counseled non-protocol personnel on customs and courtesies of foreign officials in preparation for their arrival, ensuring the visits were smooth, and no unwarranted disrespect was presented
- Implemented a series of process improvements that allowed the team to consistently operate at a highly efficient level and achieved the highest inspection results within a division of 26 units and 30K personnel
- Prepared and controlled an annual travel budget of over $500K and a multimillion-dollar payroll within the unit which increased the readiness rating by 40% over two years
- Served as Personnel Advisor for the unit, coordinating with multiple outside agencies located around the world to meet staffing needs and developed an agreement with units in Japan to reduce support time by 75%.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in unit standard operation manual.
Education
MBA - Management
American Intercontinental University
Atlanta, GA 08.2017 - 09.2018
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA 06.2013 - 02.2017
Skills
Work flow planning
Project development and life cycle
Risk analysis and management
Performance Evaluations
Operations Oversight & Management
Project Management
Complex problems analysis
Process Improvement
Microsoft Excel, Powerpoint, and Word
Jira
Trello
Certification
Project Management Professional
Timeline
Operations Manager
Amazon
2021.05 - Current
Project Manager
Competency And Credentialing Institute
02.2021 - 05.2021
Project Manager
U.S. ARMY
04.2018 - 06.2021
MBA - Management
American Intercontinental University
08.2017 - 09.2018
LEAD EXECUTIVE ASSISTANT
GLOBAL FRANCHISE GROUP
03.2017 - 03.2018
Operations Manager
The United States Marine Corps
01.2014 - 02.2017
Bachelor of Arts - Organizational Management
Ashford University
06.2013 - 02.2017
PROTOCOL SUPERVISOR
CAMP PENDLETON
06.2011 - 01.2014