Terrell Roberson
Miami,FL
Summary
Dynamic Restaurant Manager with a proven track record at Burger King, excelling in team management and customer engagement. Successfully implemented inventory control systems, reducing waste and costs. Recognized for fostering a positive work environment and enhancing employee retention through effective training and mentorship. Committed to operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Burger King
07.2016 - Current
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on best practices for customer service and food safety protocols.
- Implemented efficient inventory management systems to minimize waste and reduce costs.
- Developed and executed promotional strategies to drive sales and enhance customer engagement.
- Managed scheduling and staffing to optimize labor costs while maintaining service levels.
- Collaborated with corporate teams on training initiatives and compliance audits for operational excellence.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Crew Member
Whole Food Market
07.2019 - 07.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline operations and improve service speed during peak hours.
- Trained new crew members on operational procedures and best practices for customer engagement.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Booker T Washington Sr High
Miami, FLSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Customer-oriented
- Employee retention
- Performance improvement
- Recruitment
Timeline
Crew Member
Whole Food Market
07.2019 - 07.2021
Restaurant Manager
Burger King
07.2016 - Current
High School Diploma -
Booker T Washington Sr High
Accomplishments
- Supervised team of 30 staff members.
- REV average scoring of 90% or better within the last 3 years
- Develop multiple of current Hourly Shift Coordinator who is still currently employed at other locations.