Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrell Smith

Colorado Springs,CO

Summary

Hardworking and reliable manager with strong ability in problem solving . Offering encouragement and guidance . Highly organized, proactive and punctual with team-oriented mentality.

Ambitious, career-focused job seeker, anxious to obtain an entry-level custodian position to help launch career while achieving company goals.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Ast Manager

711 Gas Station
Colorado Springs, CO
04.2018 - 12.2023
  • Drafted documents such as purchase agreements, loan documents, and other legal documents related to asset management.
  • Coordinated with external auditors during audit process for review of asset records.
  • Reviewed existing contracts related to asset purchases or sales and made necessary amendments as needed.
  • Identified areas for cost savings by analyzing current spending patterns related to assets.
  • Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
  • Routinely reviewed bank statements, profit and loss statements, inventory reports and accounts payable reports.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Collaborated with others to discuss new opportunities.

Manager

Popeyes Chicken
Colorado Springs, CO
02.2018 - 08.2018
  • Recruited and hired qualified candidates to fill open positions.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Trained employees on additional job positions to maintain coverage of roles.

Crew Member

SUBWAY®Restaurants
Colorado Springs, CO
03.2018 - 04.2018
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Processed payments on cash register and counted back bills and change to patrons.

Adc

Goodwill Industries Of Colorado Springs
Colorado Springs, CO
05.2017 - 04.2018
  • Assisted in maintaining orderliness of the lot by monitoring traffic flow and guiding cars into designated spaces.
  • Utilized two-way radio systems to communicate with co-workers in order to provide efficient customer service during busy periods.
  • Received assignments from managers via email or phone call and completed tasks accordingly within specified timeframes.
  • Organized the ticket booth area, restocked supplies as necessary and maintained an orderly workspace throughout shift duration.
  • Maintained cleanliness of work area by sweeping up debris or removing trash from the lot when needed.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Responded to customer inquiries regarding services offered, hours of operation, pricing.
  • Performed daily safety checks on equipment such as barriers, gates, signs.
  • Followed security protocols while handling customer payments and keeping confidential information secure at all times.
  • Greeted guests and provided them with a positive customer service experience.
  • Provided assistance to customers who had difficulty maneuvering their vehicles through tight spaces.
  • Reported any maintenance issues or potential hazards to management immediately.
  • Excelled in exceeding daily credit card application goals.
  • Trained new employees on proper procedures for operating equipment safely and efficiently.
  • Planned and completed group projects, working smoothly with others.

Maintenance Technician

Walmart
Colorado Springs, CO
06.2011 - 04.2013
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Implemented troubleshooting techniques to resolve issue.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Adjusted devices or control instruments using hand tools, levels or straightedges.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Maintained or repaired specialized equipment or machinery.
  • Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
  • Repaired machines, equipment or structures using tools or equipment.
  • Operated hand and power tools to complete repairs.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
  • Calibrated instruments used in testing processes to ensure accuracy of results.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Followed established safety procedures when operating heavy machinery.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.

Product Specialist

Motor pool
Wurzburg Germany , GM
06.2000 - 12.2001
  • Developed and implemented product launch plans for new products.
  • Set up and arranged displays to attract prospective customers.
  • Suggested specific products to meet customer needs.
  • Maintained positive working relationship with fellow staff and management.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Wurzburg American High
Wurzburg Germany , GM
06-2003

Skills

  • Marketing Plans
  • Process Improvement
  • Staff Management
  • Project Coordination
  • Design Layouts
  • Visual Product Development
  • Storyboarding
  • Account Management
  • Quality Assurance
  • Multitasking
  • Analytical
  • Attention to Detail

Timeline

Ast Manager

711 Gas Station
04.2018 - 12.2023

Crew Member

SUBWAY®Restaurants
03.2018 - 04.2018

Manager

Popeyes Chicken
02.2018 - 08.2018

Adc

Goodwill Industries Of Colorado Springs
05.2017 - 04.2018

Maintenance Technician

Walmart
06.2011 - 04.2013

Product Specialist

Motor pool
06.2000 - 12.2001

High School Diploma -

Wurzburg American High

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Terrell Smith