Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Terrelynn Oliver

5110 Hopewell Road,Mississippi

Summary

An organized and motivated individual eager to utilize time management and organizational skills across diverse settings. I am a responsible person, I catch on quickly, and I am always open to learning more in order to better my job and my personal life. I am married, with three adult children and seven grandchildren, that keep me busy when I am not working. But during working hours, I am a dedicated employee, and I believe in doing everything to get my job done and help out where needed.

Overview

2025
2025
years of professional experience

Work History

Receptionist

Slay Steel
Meridian, Mississippi
02.2022 - 02.2025
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Retail Salesperson

Merle Norman Cosmetics Studio
Meridian, MS
02.2022 - 03.2023
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Explained differences between various cosmetics items such as colors, textures.
  • Resolved customer complaints in a timely manner while maintaining professionalism.
  • Maintained displays and replenished merchandise according to store standards.
  • Operated cash register accurately and efficiently processed customer payments.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted in daily store recovery and replenishment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Handled returns and exchanges according to company policies.
  • Built relationships with customers to ensure repeat business.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided excellent customer service to maintain a positive shopping experience.
  • Greeted customers, answered questions and provided product knowledge.
  • Bagged or packaged purchases and wrapped gifts.
  • Identified customer needs and recommended appropriate cosmetic products.
  • Performed inventory counts and restocked shelves as needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Optical Assistant

The Eye Clinic Of Quitman
Quitman, Mississippi
11.2018 - 05.2021
  • Collaborated with optometrists to ensure accurate prescription orders were placed.
  • Administered and interpreted tests for glaucoma screening and retinal health.
  • Documented patient care by charting patient condition and treatment in records.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Inspected finished eyeglasses for accuracy prior to releasing them to customers.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
  • Assisted in fitting frames that were selected by customers while providing feedback on style choices.
  • Maintained an organized inventory of frames and lenses on hand.
  • Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
  • Provided customer service to patrons in selecting the best eyewear for their individual needs.
  • Conducted inventory management for optical frames, lenses, and contact lens supplies.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Cleaned and sterilized work surfaces before beginning each job.
  • Educated patients on proper care and handling of eyewear products.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Paraoptometric Assistant

Baysprings Eye Care
Baysprings, Mississippi
02.2015 - 11.2018
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
  • Maintained inventory of supplies for exam room including instruments, medications and other items needed for examinations.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Assisted optometrist with patient care by preparing exam rooms, gathering patient information and performing preliminary tests such as visual acuity, pupil reaction and ocular motility.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Educated patients on proper use of contact lenses or eyeglasses.
  • Performed administrative tasks such as scheduling appointments, filing paperwork, answering phones.
  • Provided administrative support to the office staff by scheduling appointments, filing documents and answering phones.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Managed patient charts ensuring accuracy of documentation including medical history, vision prescriptions and referrals.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
  • Administered and interpreted tests for glaucoma screening and retinal health.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Cleaned and sterilized examination instruments after each use according to established protocols.
  • Performed basic laboratory tests such as fluorescein angiography or pachymetry.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Assisted in pre-testing procedures such as tonometry and refraction.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Communicated with patients to obtain and document medical histories.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Checked expiration dates on all medications stored in the clinic to ensure safety compliance.
  • Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
  • Facilitated optical sales by helping patients select eyewear frames, lenses and contact lenses.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Hairstylist

Integra Hair Replacement
Meridian, Mississippi
01.2013 - 02.2015
  • Providing hair restoration services with non-surgical solutions.
  • Consultations: Assessing hair loss patterns and recommending appropriate solutions.
  • Hair System Fitting and Maintence: Fitting and maintainint hair systems wigs or other non-surgical solutions.
  • Applying molds to fit client for a hairpiece to replace hair loss.
  • Answering phone and sell hair care products.
  • Cut, shampoo and style clients new hairpiece after applying with surgical adhesive.

Motorclothes Manager

Chunky River Harley-davidson
Meridian, Mississippi
10.2011 - 01.2013
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Proposed or approved modifications to project plans.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Managed risk by developing and implementing effective risk management strategies.
  • Conducted performance reviews for team members.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with industry regulations and company policies.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategic plans to achieve company objectives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Monitored staff performance and addressed issues.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Directed recruitment, hiring, and training of new staff members.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Implemented quality control measures to uphold company standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Paraoptometric Technician

Newton Eye Care
Newton, Mississippi
06.2007 - 10.2011
  • Performed administrative duties such as scheduling appointments, verifying insurance coverage, and billing patients.
  • Performed basic repairs on eyeglasses such as tightening screws or replacing nose pads.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Assisted optometrist in providing patient care and collecting data during examinations.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Educated patients on how to properly care for their eyesight through proper nutrition and lifestyle habits.
  • Communicated with patients to obtain and document medical histories.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Administered diagnostic drugs for glaucoma testing under direct supervision of an optometrist.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Documented patient care by charting patient condition and treatment in records.
  • Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
  • Instructed patients on proper use of contact lenses and lens cleaning techniques.
  • Organized and maintained inventory of eyeglasses, contact lenses, and other optical materials.
  • Administered and interpreted tests for glaucoma screening and retinal health.
  • Provided customer service to patients by answering questions about eyewear selection and product features.
  • Implemented infection control procedures for all optometric instruments and patient contact areas.
  • Conducted inventory management for optical frames, lenses, and contact lens supplies.
  • Recorded patient medical history information into electronic health records system.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Maintained patient files with updated prescription information.
  • Managed front office duties such as greeting visitors, answering phones, filing documents.
  • Cleaned and sterilized instruments used for eye examinations.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Conducted preliminary testing on patients such as measuring visual acuity, refraction, intraocular pressure, and color vision tests.
  • Promoted healthy vision by counseling and educating patients.
  • Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Front Desk Medical Receptionist

Newton Regional Clinic
Newton, Mississippi
06.2006 - 06.2007
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and confirmed patient appointments and consultations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Prepared and maintained accurate medical charts for each patient visit.

MFI Coding Dept

Rush Foundation Inc.
Meridian, Mississippi
12.1997 - 12.2004
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided administrative support including filing documents, preparing correspondence .
  • Completed day-to-day duties accurately and efficiently.
  • Filing papers, answering phones, checking coded for Medicaid.

Assistant Store Manager

Cato's Fashion/It's Fashion Store
Mobile, AL
07.1991 - 09.1994
  • Coached and developed store associates through formal and informal interactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained a safe working environment by enforcing safety regulations.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained inventory by checking merchandise to determine levels.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Checking in New Merchadise as it arrives, organizing floor moves, answering the phone, putting out new stock,opening and closing the store, making daily deposits,handling customer complaints.

Hairstylist

JCPenney Salon
Meridian, Mississippi
06.1989 - 05.1991
  • Pre-booked future appointments to increase repeat business.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Updated and maintained customer information records and beauty services provided.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Created updos for special occasions like weddings or proms.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Tracked inventory of supplies used for styling services.
  • Responded to customer inquiries by phone, email, and in person.
  • Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Applied highlights, lowlights or other coloring techniques.
  • Assisted other stylists with busy periods in the salon.
  • Operated cash registers to receive payments from patrons.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Educated clients on proper home hair care maintenance techniques.
  • Performed chemical treatments such as perms and relaxers.
  • Upsold additional services when appropriate to increase sales volume.
  • Recommended products to clients based on their individual needs.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Developed new styles and techniques.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Developed relationships with new clients through referrals from existing customers.
  • Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
  • Advised clients on how to maintain their haircuts between visits.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Greeted customers, answered phones and booked appointments.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Organized scheduling of appointments throughout the day.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Applied water or setting, straightening or waving solutions to hair.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Worked collaboratively with colleagues to achieve common goals.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.

Secretary CPA Office

Williams and Steverson CPA office
Meridian, MS
  • Greeted visitors and directed to appropriate location or person.
  • Maintained organized filing system of paper and electronic documents.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Education

Cosmetology - Cosmetologist

Final Touch Beauty
Meridian, MS
05-1989

High School Diploma -

Quitman High Schoo
Quitman, MS
05-1988

Some College (No Degree) - Basic For Nursing

East Central Community College
Decatur, MS

Skills

  • Scheduling
  • Bookkeeping
  • Certified Microsoft office specialist
  • Document management
  • Mail distribution
  • Phone etiquette
  • Customer/Client relations
  • Front desk operations
  • Multitasking and prioritization
  • Scheduling appointments
  • Clerical support
  • Verbal and written communication
  • Customer and client relations
  • Typing speed
  • Telephone skills
  • Greeting and seating clients
  • Organization skills
  • Appointment scheduling
  • Positive and professional
  • Mail handling
  • Professional and polished presentation
  • Spreadsheet tracking
  • Data entry
  • Reception desk management
  • Administrative support

References

References available upon request.

Timeline

Receptionist

Slay Steel
02.2022 - 02.2025

Retail Salesperson

Merle Norman Cosmetics Studio
02.2022 - 03.2023

Optical Assistant

The Eye Clinic Of Quitman
11.2018 - 05.2021

Paraoptometric Assistant

Baysprings Eye Care
02.2015 - 11.2018

Hairstylist

Integra Hair Replacement
01.2013 - 02.2015

Motorclothes Manager

Chunky River Harley-davidson
10.2011 - 01.2013

Paraoptometric Technician

Newton Eye Care
06.2007 - 10.2011

Front Desk Medical Receptionist

Newton Regional Clinic
06.2006 - 06.2007

MFI Coding Dept

Rush Foundation Inc.
12.1997 - 12.2004

Assistant Store Manager

Cato's Fashion/It's Fashion Store
07.1991 - 09.1994

Hairstylist

JCPenney Salon
06.1989 - 05.1991

Secretary CPA Office

Williams and Steverson CPA office

Cosmetology - Cosmetologist

Final Touch Beauty

High School Diploma -

Quitman High Schoo

Some College (No Degree) - Basic For Nursing

East Central Community College

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