Terren Leyden
Baltimore,MD
Summary
Dedicated and motivated Administrative Clerk with proven ability to drive process efficiency and information integrity. Over sixteen years of experience in customer service, maintaining customer data, as well as extensive experience in physical data processing and warehousing.
Overview
20
20
years of professional experience
Work History
Data Analyst
The Office of Administrative Hearings
02.2010 - Current
- Receive inquires from the public over phone and assist all visitors at reception desk on a scheduled rotation.
- Maintain, organize and edit a constant one year collection of physical records in a filing system.
- Communicate with Administrative Law Judges, Clerks and other Administrative Staff to maintain quality of recorded data.
- 40 hour Workweek.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Recommended data standardization and usage to ensure data integrity.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Postponement Clerk
The Office of Administrative Hearings
06.2006 - 02.2010
- Receive, review and forward daily incoming mail and faxes according to time sensitivity and proper action required including written response.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Initiated outbound administrative requests by phone and in writing to facilitate the timely completion of hearings.
- 40 hour Workweek.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
Education
Baltimore City Community College
Baltimore, MDSkills
- Word Processing Software
- Utilize Spreadsheet Software
- Utilize Customer Database Software
- Data Validation
- Data Profiling
- Utilize Case Files
- Defect Tracking
- Problem Solving
- Data Collection and Analysis
- Data Warehousing
- Data Quality
- Data Mining
Affiliations
- Election Chief Judge, Maryland Board of Elections, 2010 to Present
Timeline
Data Analyst
The Office of Administrative Hearings
02.2010 - Current
Postponement Clerk
The Office of Administrative Hearings
06.2006 - 02.2010
Baltimore City Community College