Terren Mallia
Corpus Christi
Summary
Eager learner with a passion for personal and professional growth. Proactively seeks out opportunities to acquire new skills. Possesses expertise in administrative tasks, fostering relationships, and resolving challenges effectively. Thrives in fast-paced and dynamic work settings, demonstrating adaptability and resilience.
Overview
13
13
years of professional experience
Work History
Bartender
Barton St Pub
08.2022 - Current
- Ensuring the cleanliness of the bar and the back bar.
- Train new employees.
- Managing the bar alone during high volume hours without compromising customer experience.
- Kept bar presentable and well-stocked to meet customer needs.
- Restocking liquors and keeping inventory of all products.
- Being responsible cleaning up, securing money, and closing the bar at night.
- Maintaining TABC laws and regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Part-time Clerical Assistant(Temp)
Direct Delivery
09.2022 - 09.2023
- Filing Paperwork Organizing Invoices
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Composed sensitive, confidential reports and documentation.
Cashier/Customer Service
Mr. Nice Guys
03.2022 - 08.2022
- Educate and upselling the customers on current products and help them find what they need.
- Handling all payment transactions.
- Restocking products and keeping up with inventory.
- Welcomed customers and helped determine their needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
Roaring Fork
03.2016 - 12.2017
- Provided the customers with a pleasant dining experience and quality service.
- Ensured the cleanliness of the dining area and food items/drinks serving.
- Worked in coordination with other departments of the restaurant to ensure that's customers get quality service and satisfaction.
- Assisted others in carrying out their part of preparing/serving meals and drinks.
- Maintained serving standards and followed all regulations while performing duties.
- Maintaining TABC laws and regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Hostess/Bartender
P.F. Chang's China Bistro, Inc.
11.2013 - 10.2015
- Provided the customers with pleasant dining experience and quality service.
- Train new employees.
- Ensured the cleanliness of dining area and food items before serving.
- Worked in coordination with other departments of the restaurant to ensure that's customers get quality service and satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted others in carrying out their part of preparing/serving meals and drinks.
- Maintained serving standards and followed all regulations while performing duties.
- Maintaining TABC laws and regulations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Manager/ Biomedical Assistant
Electro Medical Analysis
02.2013 - 11.2013
- Assisting main technician with safety testing and calibrating medical equipment for the following: Medical clinics, hospitals, rehabilitation centers, vets, tattoo parlors, and nursing homes.
- Managing equipment invoices for all accounts.
- Designing company website.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Sales Representative
Etech
08.2012 - 12.2012
- Sales calls directed from 1-800-MY-APPLE for customer assistant.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Helping customers with basic tech needs or directing them to the correct department.
Education
Cosmetology - Cosmetology
Aveda Institute Austin
Austin, TX07.2016
High School - undefined
Jasper High School
Jasper, TX05.2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Cash handling proficiency
Timeline
Part-time Clerical Assistant(Temp)
Direct Delivery
09.2022 - 09.2023
Bartender
Barton St Pub
08.2022 - Current
Cashier/Customer Service
Mr. Nice Guys
03.2022 - 08.2022
Server/Bartender
Roaring Fork
03.2016 - 12.2017
Server/Hostess/Bartender
P.F. Chang's China Bistro, Inc.
11.2013 - 10.2015
Office Manager/ Biomedical Assistant
Electro Medical Analysis
02.2013 - 11.2013
Sales Representative
Etech
08.2012 - 12.2012
High School - undefined
Jasper High School
Cosmetology - Cosmetology
Aveda Institute Austin
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