Terrence Brophy
Chicago,IL
Summary
Dynamic sales professional with a proven track record at Home Depot, enhancing customer retention and exceeding sales targets through expert deal closing and exceptional customer service. Skilled in sales strategy development and customer relations, consistently achieving and surpassing goals with a focus on building rapport and fostering meaningful client connections.
Overview
26
26
years of professional experience
Work History
Pro Sales Associate
Home Depot
08.2016 - 01.2025
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Navigated complex negotiations confidently, securing favorable terms for both company and customers alike.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Exceeded quarterly sales targets consistently
- Exceeded corporate quotas for monthly policy sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
Pro Sales
Menards
03.2013 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Store Manager
Walgreens
04.1999 - 02.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Education
Northern Illinois University
Dekalb, ILSkills
- Deal closing
- Customer service
- Sales presentations
- Customer experience
- Customer service and engagement
- Sales strategy development
- Retail operations
- Customer relations
- Building rapport
- Customer retention
Timeline
Pro Sales Associate
Home Depot
08.2016 - 01.2025
Pro Sales
Menards
03.2013 - 07.2016
Assistant Store Manager
Walgreens
04.1999 - 02.2013
Northern Illinois University
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