Anastasia Edwards
Schererville,IN
Summary
Dynamic and results-oriented professional with extensive experience at Five Guys, excelling in customer engagement and food preparation. Demonstrated ability to enhance customer satisfaction and streamline order management, evidenced by training new team members and maintaining high cleanliness standards. Skilled in verbal communication and problem-solving, consistently meeting quality expectations. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
3
3
years of professional experience
Work History
Crew Member
Five Guys
09.2023 - Current
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
Front Desk Receptionist/Housekeeping Room Attendant
Magnuson Hotels
08.2021 - 09.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
Education
High School Diploma -
Dessert Pines
Las Vegas, NV05-2021
Skills
- Food Running
- Order Management
- Food Preparation
- Customer Engagement
- Customer Service
- Beverage Preparation
- Inventory Restocking
- Verbal and written communication
- Problem-Solving
Timeline
Crew Member
Five Guys
09.2023 - Current
Front Desk Receptionist/Housekeeping Room Attendant
Magnuson Hotels
08.2021 - 09.2023
High School Diploma -
Dessert Pines