Terrence Coleman
Charlotte,NC
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Lidl US
Charlotte, NC
09.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated work to staff, setting priorities and goals.
Inventory Specialist
DHL Supply Chain
Rock Hill, SC
01.2018 - 09.2019
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Utilized barcode scanners to quickly update inventories in the system.
- Collaborated with other departments to coordinate replenishment activities as required.
Education
High School Diploma -
Lancaster High School
Lancaster, SC06.2009
Skills
- Store Organization
- Loss Prevention
- Department Oversight
- Stock Management
- Attention to Detail
- Work Planning and Prioritization
- Inventory Counting
- Order Management
- Staff Supervision
- Sales Growth
- Records Maintenance
- Mentoring and Coaching
- Customer Service
- Stock Rotations
- Customer Experience
- Problem-Solving
- Hiring and Training
Timeline
Assistant Store Manager
Lidl US
09.2019 - Current
Inventory Specialist
DHL Supply Chain
01.2018 - 09.2019
High School Diploma -
Lancaster High School
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