Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Skills
Languages
Timeline
Generic

Terrence Collins

Riverdale,American

Summary

Machine operator with a solid background in material handling and training, leveraging 2 years of experience to enhance operational efficiencies and training effectiveness. Proficient in workflow analysis and strategic improvements, consistently boosting productivity and accuracy. Dedicated to maintaining high standards in quality assurance, with a keen eye for detail and a proactive problem-solving approach.

Overview

6
6
years of professional experience

Work History

Machine Operator

Fresh Express
08.2023 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Customer Service Representative

Light Of Joy Church
06.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handle 50 inbound and outbound calls

Assembler /Material Handler

Material In Motion
03.2023 - 09.2023
  • Effectively interpreted schematics and assembly instructions, reducing assembly errors
  • Leveraged manual skills and hoists for component positioning, enhancing assembly
  • Increased production efficiency by assembling components quickly and accurately.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Trainer

Amazon
09.2021 - 12.2022
  • Led training sessions for new hires at Amazon
  • Developed a comprehensive training program for package handling
  • Boosted team productivity by 20% through effective training
  • Resolved training-related issues, enhancing team performance
  • Significantly improved package handling accuracy.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Front End Associate/ Delli

Walmart
01.2019 - 09.2022
  • Boosted member service by identifying needs and aiding purchase decisions
  • Resolved member issues, promoting company products and services
  • Guided members on self-service technology usage
  • Enhanced member satisfaction by efficiently resolving issues and processing transactions
  • Maintained high accuracy in member transaction handling and merchandise organization
  • Provided essential support to members, guiding them in using self-service technologies
  • Optimized front-end operations by analyzing and adjusting workflows for peak efficiency.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Bootcamp - Software Engineering

Triple ten
Atlanta, GA

Diploma -

Riverdale Highschool
Riverdale, GA
05.2022

Skills

  • Problem-Solving
  • Computer Skills
  • Power and hand tools
  • Safety Compliance
  • Heavy Lifting
  • Machine Maintenance
  • Quality Control
  • Attention to Detail
  • Good Communication
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Microsoft Excel proficiency
  • Programming
  • Web Technologies: AngularJS, jQuery, Bootstrap
  • JavaScript programming
  • RESTful APIs development
  • Git Version Control
  • Multi-tasking strength
  • Microsoft Windows and Office

Personal Information

  • Title: QA Tech
  • Nationality: American

Hobbies and Interests

  • Coding
  • Tech Repair

Skills

Material Handling, Training, Workflow Analysis, Productivity Improvement, Problem-solving, Quality Assurance

Languages

French
Full Professional
Spanish
Limited Working

Timeline

Machine Operator

Fresh Express
08.2023 - Current

Assembler /Material Handler

Material In Motion
03.2023 - 09.2023

Trainer

Amazon
09.2021 - 12.2022

Customer Service Representative

Light Of Joy Church
06.2019 - Current

Front End Associate/ Delli

Walmart
01.2019 - 09.2022

Diploma -

Riverdale Highschool

Bootcamp - Software Engineering

Triple ten

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Terrence Collins