Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrence Daniels

Lawrenceville,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Recreation Leader (Part Time)

Gwinnett County
10.2023 - Current
  • Supervising a Gwinnett County Parks and Recreation Community Center and carrying out various tasks such as housekeeping, overseeing operations, and interacting with the public
  • Includes setting up for wedding rentals, assisting with programs and special interest groups, and managing volunteers
  • Monitoring activities, performing receptionist duties, and answering phone calls
  • Maintaining cleanliness both inside and outside of the facility
  • Work with a diverse range of individuals and contribute to the smooth running of the community center.

Program Center Case Manager

Annandale Village
12.2022 - Current
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards
  • Managed work and performance of more than 20 employees
  • Processed payroll for over 35 employees as part of sound human resources and financial management strategies
  • Prepared annual budgets with controls to prevent overages
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Sales Floor Team Member (Part-Time)

Foot Locker
08.2016 - Current
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases, and receive and process cash or credit payment
  • Prepare merchandise for purchase or rental
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Demonstrate use or operation of merchandise.

Case Manager Supervisor

Person Centered Services
11.2019 - 11.2022
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
  • Collaborated with interdisciplinary team to determine timely delivery of services
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Youth Advocate III

Hillside Family of Agencies
03.2017 - 11.2019
  • Maintain case history records and prepare reports
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs
  • Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty
  • Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided
  • Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.

Branch Assistant Manager

Enterprise Holdings
02.2016 - 03.2017
  • Creates strategies to develop and expand existing customer sales, resulting in increase in annual sales
  • Consults customers to boost product sales and services
  • Generates financial and operational reports to assist management with business strategy
  • Interviews and hired talented individuals with top-level strengths, improving organizational talent, and skill set
  • Manages accounts to retain existing relationships and grow share of business
  • Collaborates with advertising group to create uniformity between advertising messages and retail incentives
  • Increases profit margins by effectively controlling budget and overhead and optimizing product turns
  • Exceeded sales targets and revenue goals in 2018 by $100k
  • Collaborates with upper management to implement continuous improvements and exceed team goals.

Service Team Leader

Wegmans Food Markets, Inc
08.2013 - 01.2016
  • Manage employee performance by providing resources, training, feedback and development opportunities
  • Provided technical assistance with service operations and connected participants to external resources
  • Proactively deliver incredible customer service during overnight hours
  • Help to problem solve operational challenges while maintaining open two-way communication with managers
  • Coordinate activities, prioritize tasks and ensure operation runs efficiently for your team
  • Closely supervised team and volunteers to uncover needs and improve quality of services offered.

Education

Bachelor of Science - Business Administration

State University of NY College
Buffalo, NY
05.2015

Associate of Applied Science - Liberal Arts

Monroe Community College
Rochester, NY
05.2013

Skills

  • Operations Oversight
  • Management Training
  • Special Promotions Planning
  • Budget Controls
  • Process Development and Streamlining
  • Supplier Review
  • Program operation
  • Customer service skills
  • Recreation Programming
  • Performance Management
  • Staff Development
  • Operations Management

Timeline

Recreation Leader (Part Time)

Gwinnett County
10.2023 - Current

Program Center Case Manager

Annandale Village
12.2022 - Current

Case Manager Supervisor

Person Centered Services
11.2019 - 11.2022

Youth Advocate III

Hillside Family of Agencies
03.2017 - 11.2019

Sales Floor Team Member (Part-Time)

Foot Locker
08.2016 - Current

Branch Assistant Manager

Enterprise Holdings
02.2016 - 03.2017

Service Team Leader

Wegmans Food Markets, Inc
08.2013 - 01.2016

Bachelor of Science - Business Administration

State University of NY College

Associate of Applied Science - Liberal Arts

Monroe Community College

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Terrence Daniels