Terrence E. Lyles

• I currently train and coach new and existing associates with the expectation of producing world class professionals.
• Engage in employee development initiatives such as mentorship programs, skills training workshops, and performance evaluations designed for continuous growth opportunities.
• Streamline department processes for improved efficiency and productivity.
• Aligne team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
• Implement new training programs for team members, resulting in higher skill levels and better performance metrics.
• Deliver impactful presentations at firm conferences showcasing thought leadership skills while supporting department and firm changes.

I served in various roles such as

• Trust Officer Assistant
• Securities Receive Associate
• Trust Insurance Associate
• Trust Tax Associate
• Distribution Associate

My duties included supporting the department in any way needed

• Responsibilities include educating customers on different types of vehicle service contract (warranties) and presenting the best coverage available for their vehicle as a purchase opportunity
• I handle an average of 30+ inbound calls per day with a conversion goal of 10%
• Consistently exceed monthly sales goals
• Promoted to Team Lead

• Contact existing and potential clients to sell advertising solutions for print telephone directories, internet telephone directories, and search engine marketing
• Conduct analysis of business sales market and devise non-intrusive, permission based marketing plans to provide businesses with quality leads of active buyers
• Canvass Leader on first assignment
• Objective achievement for every assignment

• Converted clients’ financial status into a more rewarding position through refinancing their home
• Advised borrowers on financial status and loan processes
• Gathered personal information to ensure creditworthiness of borrower
• Determined most appropriate loan type, explaining specific requirements and restrictions associated with various loans
• Achieved status of 2nd most productive sales team member on most productive team within organization

• Originated and closed loans utilizing company provided leads to generate successful outbound sales
• Analyzed applicants' financial status and credit to properly determine feasibility of granting loans
• Kept abreast of new types of loans and other financial services and products to better meet customers' needs
• Developed lead sources through professional networking and referrals
• Top revenue producer within organization for three consecutive months

• Promoted from collection representative to Unit Manager
• Supervised team of 12 collection representatives in call center environment
• Ensured FDCPA compliance while contacting consumers with defaulted accounts and collecting monies due
• Monitored rep call ques, handled disputes, and trained, developed, and coached team
• Assisted in the supervision of over 100 collection reps
• Achieved over 143% of collection goal within a quarter

• Sold telecommunication products and services to consumers
• Promoted to MR by operations manager
• MR duties included performing daily call coaching for up to 20 account reps to ensure quality
• Achieved highest sales volume in group within first three months of employment
• Opened over 20 new accounts, setting daily sales record for St
• Louis call center
• While working as an MR, received outstanding rating from team manager and propelled team to achieve over 100% of their sales goal

• Provided assistance to customers in establishing new accounts, loans, and retirement plans
• Promoted and sold bank products
• Established corporate banking account with President Casino generating over 600 new accounts for branch
• Secured an average of $250K in loan revenue per month

• Cross-sold banking products and services, and resolved customer issues
• Received certificate for most sales referrals within 3rd quarter