Summary
Overview
Work History
Education
Timeline
Generic

Terrence Hall

Indianapolis,IN

Summary

Global Mobility Analyst PERFORMANCE PROFILE Motivated and driven Global mobility advisor with 16+ years of experience in domestic relocation program management. A proven track record of success having successfully managed yearly caseloads of 350 or more transferees including executive and senior leaders. In-depth knowledge of relocation process. Ability to handle multiple tasks and responsibilities in fast-paced, tight deadline situations: exercise calm approach in pressure situations. Communicate effectively verbally and in writing with senior leaders, HRBPs and business managers. Manage high-volume domestic relocations and international assignments to the U.S. annually. Conduct employee briefings communicating mobility services to new hires and current employees. Developed dashboard to provide bi-weekly statistical reporting requirements for the domestic mobility program and international relocations to the U.S. Manage exceptions requests and escalation issues. Seek management approval if necessary. Manage day-to-day relationships with third party relocation providers and RMC which consist of quarterly reviews that include service level agreement and survey updates. PROFESSIONAL SKILLS Domestic Mobility Program Administration Global Assignment Management Vendor Management Expense Process Management Relocation Management Companies Reporting and Analytics Customer Service Project Management Expatriate Benefits

Overview

15
15
years of professional experience

Work History

Global Mobility Advisor

JPMorgan Chase
07.2011 - Current
  • Act as a subject matter expert to HRBPs, business managers, recruiters and transferees relocating domestically and international assignments
  • Provide advisory services to expedite policy decision, resolution of outstanding concern and employee relocation with consideration to HR policies
  • Finalize and initiate services, expense reimbursement and vendor payments through partnership with Expatriate Operations team for all transactional activities
  • Coordinate with immigration teams, expatriate tax and payroll teams to ensure appropriate setup of foreign assignment pay and tax treatment on expense
  • Assist new hires and transferees with all facets of relocation – including sale of existing real estate, processing payments, rental or purchase of new residence, realtor selection, mortgage assistance and transportation of household goods
  • Provide cost estimates and recommendations to hiring managers, HRBPs, and recruiters in selecting the appropriate policy
  • Based on Multi-tiered policies and programs
  • Assisted in development of Global Relocation Learning training presentation, which included relocation policy changes and policy documentation for HRBPs, Recruiters and Business Leaders
  • Took ownership of Campus Intern support providing payments to over 1,000 interns in development of a process to support $6.5mm in money movement
  • Worked closely with market expansion special project which involved relocating employees to new markets such as Nashville.

Domestic & International Relocation Coordinator

Weichert Relocation Resources Inc
06.2008 - 07.2011
  • Administer relocation policy benefits for BP oil and Kimberly-Clark
  • Counseled employees, new hires and short term/temporary domestic assignees on relocation benefits which include sale of current residence, household goods management, lump sum plans, home purchase or rentals, realtor assistance, equity funding and mortgage assistance
  • Communicate with HR advisors and managers regarding policy updates or understanding specific benefits
  • Update managers on the status of employee’s relocation costs when requested along with educating HR on approval process for costs related to Relocation
  • Requested by client to manage relocation of executive level and senior leaders
  • Problem solving: Communicate with vendors, mortgage companies, movers, and expense team to resolve any relocation problems
  • Manage a caseload of 80-90 full service domestic relocation moves simultaneously
  • 100% Customer Satisfaction Rate 2010 based on relocation surveys completed by transferees
  • Initiated household goods shipments and process expense payments for employees repatriating to the United States
  • Administered destination services for employees repatriating such as temporary living arrangements, school visits, application for social security number, opening a U.S
  • Bank account and other settling in services.

Education

Tennessee Real Estate License -

MBA - Business Administration

University of Phoenix
Dallas, TX

Master of Business Administration - undefined

Bachelor of Science degree - Finance, Real Estate

Ball State University
Muncie, IN

Timeline

Global Mobility Advisor

JPMorgan Chase
07.2011 - Current

Domestic & International Relocation Coordinator

Weichert Relocation Resources Inc
06.2008 - 07.2011

Tennessee Real Estate License -

MBA - Business Administration

University of Phoenix

Master of Business Administration - undefined

Bachelor of Science degree - Finance, Real Estate

Ball State University
Terrence Hall