Summary
Overview
Work History
Education
Skills
Timeline
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Terrence Hall

Queens,NY

Summary

Proven track record in enhancing customer experience and streamlining operations, demonstrated during tenure at Five Below. Excelled in problem-solving and time management, significantly contributing to team efforts and client satisfaction. Skillfully balanced multiple tasks, ensuring efficient service delivery and fostering positive relationships. Achieved notable improvements in process efficiency and customer loyalty through dedication and a goal-oriented approach.

Overview

17
17
years of professional experience

Work History

Sales Associate

Five Below
11.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Care Giver

Direct Care A&J Staffing
02.2019 - 09.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with daily living activities, running errands, and household chores.

Messenger Operator

Swiss Post Solutions
04.2018 - 02.2019
  • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Documented details about delivery times, problems and special circumstances.
  • Cultivated positive working relationships with clients through professional communication and prompt service.

Messenger Operator

Avant Business Service
01.2015 - 04.2018
  • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Documented details about delivery times, problems and special circumstances.
  • Cultivated positive working relationships with clients through professional communication and prompt service.
  • Provided shipping documentation and relayed information to recipients.
  • Established trust with clients by consistently delivering fragile items without damage or loss incidents.
  • Navigated complex routes efficiently using GPS technology and local knowledge of the area.

Messenger

Taurus Logistic Courier
09.2006 - 01.2015
  • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Documented details about delivery times, problems and special circumstances.
  • Cultivated positive working relationships with clients through professional communication and prompt service.

Education

High School Diploma -

Manhattan Comprehensive Night And Day High School
New York, NY
06.1994

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Reliable and punctual
  • Goal-Oriented
  • heavy Lifting
  • positive learning process

Timeline

Sales Associate

Five Below
11.2023 - 12.2023

Care Giver

Direct Care A&J Staffing
02.2019 - 09.2023

Messenger Operator

Swiss Post Solutions
04.2018 - 02.2019

Messenger Operator

Avant Business Service
01.2015 - 04.2018

Messenger

Taurus Logistic Courier
09.2006 - 01.2015

High School Diploma -

Manhattan Comprehensive Night And Day High School

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Terrence Hall