Terrence Harvard
Atlanta,GA
Summary
A hardworking advocate offering deep dedication to meeting client needs. Empathetic and caring, as well as quickly building rapport. Maintains confidentiality with sensitive related information & client matters. Professional with 5+ years of proven knowledge of customer communications, data collections, analysis and customer satisfaction. Aiming my skills to successfully fill the role at you company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Data Entry Retention 2 Service Agent
State Farm
Dunwoody, GA
06.2023 - Current
- Assist policy holders with making changes on their auto or fire polices
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Insides Sales Representative
ADT Security
East Point, GA
07.2022 - 11.2022
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed key customer relationships to increase sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Presented products & sold to existing customers to meet client needs.
Remote State Account Opperations Service Advocate
Flordia Blue BlueCross Blue Shield
East Point, GA
04.2022 - 07.2022
- Prepared solutions to ensure customer retention.
- Monitored inquiries and complaints, delivering optimal levels of customer service.
- Assisted members of Florida Blue with their Standard and High deductible plans
- Navigated systems to check claim status for providers and members regarding participating and non participating organizations
- Provided information regarding plan details of what is and is not covered under Florida Blue Contract Benefits Packages
Medical Data Entry Specialist (remote)
Cohere Health
East Point, GA
11.2021 - 01.2022
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Obtained scanned records and uploaded into company databases.
- Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.
- Submitted Pre-Authorizations for healthcare providers for procedures related to musculoskeletal services through humana
- Answered inbound calls, emails and faxes from healthcare providers regarding existing pre-authorizations or to submit new pre-authorizations
- Assisted the clinical staff in gathering and collecting all necessary information of patients undergoing procedures from healthcare providers and doctor offices to make sure any authorization request submitted gets approved by an RN or MD to ensure that deadlines are meet
- Navigated 3 screens and multiple systems to compile needed information in a timely manner
Unlicensed Property & Casualty Agent (remote)
Allstate Corp
East Point, GA
05.2021 - 09.2021
- Looked over customers policy concerns regarding premium payments, endorsements and documents
- Guided customers through their My Account related issues
- Received inbound & outbound calls resolving service concerns all while documenting customers request
- navigated multiple systems all while inputting multiple types of customers service inquires
Covid-19 Vaccination Agent (remote)
MCI (Mass Markets)
East Point, GA
01.2021 - 05.2021
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Scheduled residents in the state of Florida to receive their covid-19 vaccinations based upon their records
- Created users profiles to get registered into the system to get vaccinated at a facility near their mailing address.
- Updated any information necessary for the residents of the state of Florida to get the correct vaccination type & quantity
Unemployment Claims Aid Agent (remote)
Pearl Interactive Network
East Point, GA
06.2020 - 03.2021
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Assisted small private owned business owners with submitting applications for loans through the Agency of Commerce with the state of Vermont
- Assisted small private owned business owners with submitting applications for loans through the Department of Taxes with the state of Vermont
- Filed unemployment claims for the residents of Vermont to assist them with receiving their weekly payment of unemployment
Call Center Representative (remote)
GDH Squarred
Morrow, GA
11.2017 - 12.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed daily interactions with with customers who had roadside related issues and customer claims issues
- Dispatched service providers out to customers in extreme situations stranded on the side of the road related to a roadside issue
- Received inbound calls and made outbound calls based upon the situation presented related to roadside inquires
Education
High School Diploma -
Charles R Drew High School
Riverdale, GA05.2017
Skills
- Maintaining Updated Records
- Verbal and Written Communication
- Health Service Referrals
- Decision-Making Skills
- Health Plan Development
- Active Listening
- Critical Thinking
- MS Office
- Problem-Solving
Certification
- Hold An Active Georgia/Non-Resident State Property & Casualty Insurance License - 2023
Timeline
Licensed Data Entry Retention 2 Service Agent
State Farm
06.2023 - Current
Insides Sales Representative
ADT Security
07.2022 - 11.2022
Remote State Account Opperations Service Advocate
Flordia Blue BlueCross Blue Shield
04.2022 - 07.2022
Medical Data Entry Specialist (remote)
Cohere Health
11.2021 - 01.2022
Unlicensed Property & Casualty Agent (remote)
Allstate Corp
05.2021 - 09.2021
Covid-19 Vaccination Agent (remote)
MCI (Mass Markets)
01.2021 - 05.2021
Unemployment Claims Aid Agent (remote)
Pearl Interactive Network
06.2020 - 03.2021
Call Center Representative (remote)
GDH Squarred
11.2017 - 12.2019
High School Diploma -
Charles R Drew High School
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