TERRENCE HOLMES
Summary
Dynamic professional with over 30 years of experience in printing production management, customer service, and sales. Results-driven leader equipped for challenging roles in manufacturing and operations management, consistently enhancing production efficiency while upholding high-quality standards. Demonstrated expertise in fostering team collaboration and adapting to evolving project requirements, complemented by strong skills in process optimization and leadership. Committed to driving operational excellence and delivering exceptional results in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Production Manager
Content Critical Solutions
07.2023 - 09.2024
- Planning and scheduling, digital print, mail machine inserting, shipping, receiving & warehouse facility maintenance, equipment, 6S-related Lean Manufacturing methodologies.
- Contribute leadership for the Mail Center manufacturing sites providing guidance and mentoring while resolving inquires and problems related to the manufacturing process
- Direct and manage scheduling, digital print, mail machine inserting, warehousing, and all personnel within facility
- Provide updates on manufacturing issues, status, and performance. Keep all management informed of important matters.
- Prioritize, schedule, and delegate work assignments. Coordinate manufacturing activities to obtain optimum manufacturing utilization of human resources, machines, and equipment.
- Review and analyze the production, quality control, maintenance, and operational reports to determine root cause(s) of non-conformities
Print/Bind Production Team Leader
Donnelley Financial Solutions
08.2022 - 07.2023
- Assume the leadership role of the planning team with providing direction and support of the team when making planning and scheduling decisions.
- Ensure that needed resources and tools are available to complete daily work assignments
- Helps to resolve operational, production and maintenance issues optimal production levels
- Maintain current knowledge of all operating procedures, policies, written instructions, and other directives
- Report to manager on status and progress of work and causes of any delays
- Perform leadership role for scheduling and placement of work, optimizing staffing levels and equipment availability
Production Manager
Bind-Rite Services, Inc.
07.2021 - 08.2022
- Responsible for the daily operations of the bindery and finishing departments
- Manage bindery labor and equipment operations which includes, Cutting, Folding, Stitching, Perfect Binding, Die Cutting, and Gluing
- Oversee that all jobs are completed based on the schedule provided by management and make adjustments, if needed
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures
- Responsible for training employees; assigning, and directing work; addressing production issues and resolving problems as they arise
- Responsible for completing shift turnover report, documents production issues, and provides end of shift report to management
- Ensure compliance with all safety work rules and regulations
- Take in orders and write up job tickets
Production Planner Team Leader
Donnelley Financial Solutions, formerly R.R. Donnelley & Sons CO.
07.2016 - 06.2021
- Assume the leadership role of the planning team with providing direction and support of the team when making planning and scheduling decisions.
- Ensure that needed resources and tools are available to complete daily work assignments
- Helps to resolve operational, production and maintenance issues optimal production levels
- Maintain current knowledge of all operating procedures, policies, written instructions, and other directives
- Report to manager on status and progress of work and causes of any delays
- Perform leadership role for scheduling and placement of work, optimizing staffing levels and equipment availability
- Participate on daily production calls
- Performs other related duties and participates in special projects as assigned
Production Planner/Procurement
R.R. Donnelley & Sons CO., formerly Bowne & CO.
04.2008 - 07.2016
- Serve as liaison between customer, sites, and production.
- Schedule work to run on manufacturing equipment for one or more of the following areas: Prepress, Press, Bindery/Finishing.
- Ensure that preceding requirements needed to begin running a job such as the preflight of the customer files, plating, raw materials, components are in place. Coordinate with the appropriate departments to ensure jobs will be able to run.
- Review daily/weekly production schedules and sequence/load equipment to run primarily in one of the following areas: Prepress, Press, Bindery/Finishing. Optimize workflow by matching the equipment capabilities closely to the specification of the customer work. Typically plan for equipment and jobs that are a mix of routine to moderately complex in nature
- Engage with Quality coordinators or management when issues arise and work needs to be moved around to resolve issues Work with vendors to schedule work that needs to be outsourced.
- Coordinate with vendors and/or internal resources producing components to ensure that delivery will meet the scheduled run time for the customer project.
- Update internal procurement and scheduling workflows.
Account Manager/Consultant Certified Minority Business
The Crystal Print Group
08.2005 - 04.2008
- Manage and expand client relationships through value, solutions, and consultative selling.
- Develop and execute account strategies through sales proposals and presentations.
- Provide product expertise on a consultative basis.
- Work with clients to determine what their needs are.
- Provide pricing based on client specifications.
- Negotiate bids and sales closes.
- Get estimates from vendors based on client specifications.
- Compare purchase orders against vendor invoices.
Director of Sales
Automatic Data Processing, Brokerage Division
02.2002 - 02.2005
- Provide a consultative selling direction in the recommendation of changes to current product and business processes.
- Cold call/visit prospective clients, and develop relationships within Investment companies.
- Qualify target clients and persuade prospects to utilize our services.
- Provide pricing based on client specifications.
- Negotiate contract terms and close deals.
- Directs sales efforts from contract negotiations and pricing to overall delivery of Brokerage services.
- Work with client service to ensure client satisfaction.
Major Account Executive
R.R. Donnelley & Sons CO., Financial Printing Division
01.1993 - 01.2002
- Managed the development and maintenance of accounts in the Tri-state area
- Managed multiple accounts valued over $3 MM in sales.
- Negotiated a multimillion dollar contract with Oppenheimer Funds.
- Increased sales by 25% each year over the last 3 years.
- Developed pricing grids with the billing department to help expedite invoices to clients.
- Worked with manufacturing to create quality control procedures to better service clients.
- Made presentations to clients to solicit new products, increasing awareness of new product lines.
Sales Trainee
Sales Trainee
01.1995 - 01.1997
- Coordinated various facets of print jobs, some with an estimated worth of over $10MM.
- Provided estimates based on client specifications, managed high profile accounts such as: Smith Barney, Prudential, Goldman Sachs, and Oppenheimer Funds.
- Acted as a liaison between customer and all departments involved such as Production and Billing, expediting completion of jobs.
- Maintained strong customer relationships via frequent meetings, mail-outs of pertinent data - SEC changes, technological updates.
Shift Leader/Customer Service Representative
Shift Leader/Customer Service Representative
01.1993 - 01.1995
- Updated daily production activity list and distributed at production meetings. Prioritized jobs for the manufacturing departments and coordinated the daily workflow.
- Engage customers to gather job requirements and translate into detailed workflow instructions.
- Served as the main liaison between Customers, Sales, and Production.
- Lead customer service representative on many high profile accounts, such as Smith Barney, Merrill Lynch, Prudential, Paine Webber, and Goldman Sachs
- Prepared jobs for SEC filings
Education
Bachelor of Science - Graphic Arts Technology
Kean University
Union, NJ01.1992
Skills
- Seminars in Developing Sales Skills, Negotiating, Presentation
- Proficient in MS Word and Excel
Timeline
Production Manager
Content Critical Solutions
07.2023 - 09.2024
Print/Bind Production Team Leader
Donnelley Financial Solutions
08.2022 - 07.2023
Production Manager
Bind-Rite Services, Inc.
07.2021 - 08.2022
Production Planner Team Leader
Donnelley Financial Solutions, formerly R.R. Donnelley & Sons CO.
07.2016 - 06.2021
Production Planner/Procurement
R.R. Donnelley & Sons CO., formerly Bowne & CO.
04.2008 - 07.2016
Account Manager/Consultant Certified Minority Business
The Crystal Print Group
08.2005 - 04.2008
Director of Sales
Automatic Data Processing, Brokerage Division
02.2002 - 02.2005
Sales Trainee
Sales Trainee
01.1995 - 01.1997
Major Account Executive
R.R. Donnelley & Sons CO., Financial Printing Division
01.1993 - 01.2002
Shift Leader/Customer Service Representative
Shift Leader/Customer Service Representative
01.1993 - 01.1995
Bachelor of Science - Graphic Arts Technology
Kean University
Similar Profiles
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
Andres FernandezAndres Fernandez
Linux Systems Engineer and Developer at CCS Content Critical SystemsLinux Systems Engineer and Developer at CCS Content Critical Systems
Dickey ParrottDickey Parrott
Solution Architect\Pre-Sales Consultant at Intelligent Content Solutions, LLCSolution Architect\Pre-Sales Consultant at Intelligent Content Solutions, LLC
Carlos DuranCarlos Duran
Production Manager at FencescreenProduction Manager at Fencescreen
Chapman RogersChapman Rogers
Production Manager at Herald MultiformsProduction Manager at Herald Multiforms