TERRENCE JACKSON
Fort Worth,TX
Summary
Food and beverage professional with track record of enhancing service quality and operational efficiency. Known for fostering team collaboration and adapting to dynamic environments. Skills include inventory management and customer service excellence.
Overview
9
9
years of professional experience
Work History
Assistant Food and Beverage Manager
Xanterra Travel Collection
Yellowstone National Park
08.2025 - 10.2025
- Oversaw daily operations of food and beverage outlet, ensuring service quality and guest satisfaction.
- Assisted in the development and implementation training programs for staff to enhance service standards and operational efficiency.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve cost management.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Talent Acquisition Specialist
Xanterra Travel Collection
10.2023 - 08.2025
- Screens resumes and conducts initial interviews to evaluate candidate qualifications and fit.
- Reviews employment applications and evaluates work history, education and other qualifications of applicants.
- Coordinates interviews between candidates and hiring panel.
- Maintains accurate records in ICIMS Applicant Tracking System regarding all aspects of the recruitment process including interview notes and candidate status changes.
- Analyzes applicant flow data to make proactive decisions about future recruitment needs.
- Supports team with recruitment efforts for various positions, utilizing ATS and external recruitment sites.
- Schedules and conducts new employee orientations.
Talent Coordinator
Xanterra Travel Collection
07.2022 - 10.2023
- Collaborated with HR team members on special projects related to talent acquisition processes and strategies.
- Created offer letters that included salary details, benefits packages, start dates for successful applicants.
- Analyzed data from past recruitment cycles to identify areas of improvement in the talent acquisition process.
- Facilitated and participated in job fairs and college recruitment events.
Customer Service Representative
Otter Products
05.2020 - 07.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Housekeeping Manager
Alterra Mountain
Winter Park, CO
08.2019 - 07.2020
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to safety standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Developed efficient cleaning schedules to optimize labor resources and minimize downtime.
- Implemented quality assurance protocols, enhancing guest satisfaction and maintaining service excellence.
- Managed staff of 20 housekeepers.
Assistant Dining Room Manager
Xanterra Travel Collection
Death Valley Junction, CA
03.2017 - 02.2019
- Supervised daily dining operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored staff on dining protocols and customer engagement techniques.
- Coordinated shifts and schedules to optimize staffing levels during peak service times.
- Implemented new procedures that improved workflow efficiency and reduced service time.
Skills
- Setting Schedules
- Applicant Tracking Systems
- Onboarding Processes
- Candidate Sourcing
- Time Management
- Leadership
- Recruitment
- Data Entry
- Project Management
Timeline
Assistant Food and Beverage Manager
Xanterra Travel Collection
08.2025 - 10.2025
Talent Acquisition Specialist
Xanterra Travel Collection
10.2023 - 08.2025
Talent Coordinator
Xanterra Travel Collection
07.2022 - 10.2023
Customer Service Representative
Otter Products
05.2020 - 07.2022
Housekeeping Manager
Alterra Mountain
08.2019 - 07.2020
Assistant Dining Room Manager
Xanterra Travel Collection
03.2017 - 02.2019