Terrence Johnson
Ford Heights ,IL
Summary
Dynamic Warehouse Forklift Operator with proven expertise at Amazon, excelling in inventory management and shipping processes. Recognized for enhancing operational efficiency and customer satisfaction through effective problem-solving and teamwork. Skilled in safe forklift operation and committed to maintaining a clean, organized workspace, ensuring compliance with safety protocols.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator
Amazon
03.2024 - 09.2024
- Processed transactions efficiently using point-of-sale systems.
- Maintained store displays and inventory organization for optimal product visibility.
- Educated customers on design options and customization features available.
- Collaborated with team to meet daily sales targets and improve customer satisfaction.
- Handled customer inquiries and resolved issues promptly to ensure retention.
- Monitored stock levels, placing orders to maintain product availability.
- Supported marketing initiatives by promoting new designs through social media channels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted customers in selecting products, enhancing overall shopping experience.
Sales Associate
Victorious Tshirt Design
01.2024 - 09.2024
- Processed transactions efficiently using point-of-sale systems.
- Maintained store displays and inventory organization for optimal product visibility.
- Educated customers on design options and customization features available.
- Collaborated with team to meet daily sales targets and improve customer satisfaction.
- Handled customer inquiries and resolved issues promptly to ensure retention.
- Monitored stock levels, placing orders to maintain product availability.
- Supported marketing initiatives by promoting new designs through social media channels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted customers in selecting products, enhancing overall shopping experience.
Skills
- Forklift operation
- Truck loading and unloading
- Warehouse organization
- Problem-solving
- Heavy lifting
- Shipping and receiving
- Materials handling
- Loading and unloading
- Pallet jack operation
- Workplace cleanliness
- Loading dock procedures
- Warehouse safety
- Order picking
- Safety protocols
- Shipment receiving
- Equipment maintenance
- Hand-eye coordination
- Storage procedures
- First aid training
- Adherence to procedures
- Cardboard baling
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Vehicle inspection
- Data entry
- Quality control
- Inventory management
- Safe lifting techniques
- Basic math
- Load balancing
- Pallet building
- Receiving procedures
- Inventory transport
- Downstacking management
- Railroad car loading
- OSHA training
- Information logs
- Loading dock staging
- Goods packaging
- Barcode scanning
- Order pulling and preparation
- Stock control
- Safe forklift operation
- Pallet consolidation
- High rack storage
- Team player
- Teamwork and collaboration
- Forklift operator certification
- Warehouse operations
- Safety awareness
- Order picking and processing
- Lift equipment operation
- Material handling
- OSHA workplace safety
- Dock operations
- Shipping and receiving expert
- Safe driver
- General laborer
- Inventory staging
- Inventory counts
- Inventory control
- Pallet construction
- Heavy equipment operation
- OSHA compliance
- Punctual and reliable
- Equipment inspections
- Palletizing
- Work Planning and Prioritization
- Materials movement
- Warehouse management systems
- Equipment operations
- Shipping documentation
- Shipment processing
- Assembly line experience
- Warehouse management
- Equipment operation
- Storage and organization
- Hazardous materials handling
- Material packaging
- Stock management
- Production scheduling
- Product inspection
- Heavy industrial equipment
- Materials transport
- Stock rotation
- Production deadline management
- Production reporting
- Staff management
- Optimizing efficiency
- Customer focused
- Customer Service-oriented
- Process management
- Heavy equipment operations
- Documentation
- Lifts up to number pounds
- Mentoring and coaching
- Efficient data entry
Certification
OSHA FORKLIFT
Timeline
Warehouse Forklift Operator
Amazon
03.2024 - 09.2024
Sales Associate
Victorious Tshirt Design
01.2024 - 09.2024