Terrence LeBlanc
Mansfield,Tx
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Willow Bridge Property Company
09.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Consultant
Avenue5 Residential
06.2022 - 09.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Registered clients on database to enable tracking history and maintain updated records.
Home Sales and Delivery Team Lead
Peloton Interactive Inc
09.2019 - 02.2022
- Worked proactively with sales representatives and warehouse operations to understand customer needs
- Provide comprehensive orientation on Peloton's products
- Assemble and stage products and any additional accessories in customer's home
- Install hardware and troubleshoot issues in home
- Sell customers additional products and services
- Maintain process improvements to further enhance productivity of sales and deliveries
- Coach, lead and develop new employees to support sales organization and improve daily productivity
- Established highest net promoter score amongst peers.
- Managed group of 10 certified delivery drivers
Operations Lead
Lifetime Fitness Center
10.2018 - 07.2019
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Completed daily logs for management review.
Sales Associate
Walgreens
11.2015 - 05.2019
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Tracked stock using company inventory management software
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit offerings
- Achieved perfect attendance and on-time record.
Sales Associate
True Religion
01.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Some College (No Degree) - Business Management
Texas A&M University - Commerce
Commerce, TXReal Estate - Real Estate License
The CE Shop
Remote04-2025
High School Diploma -
Lakeridge High School
Mansfield, TX05.2017
Skills
- Microsoft office and outlook proficiency
- Excellent people skills
- Team supervision and oversight
- Payment collection and processing
- Property maintenance
- Accounting proficiency
- Problem-Solving
- Multi-Tasking Strength
- Lease file audits
- Policy Enforcement
- Telephone and Email Etiquette
Accomplishments
- Mansfield Best Property Award 2023 & 2024
Education
false
Timeline
Assistant Property Manager
Willow Bridge Property Company
09.2023 - Current
Leasing Consultant
Avenue5 Residential
06.2022 - 09.2023
Home Sales and Delivery Team Lead
Peloton Interactive Inc
09.2019 - 02.2022
Operations Lead
Lifetime Fitness Center
10.2018 - 07.2019
Sales Associate
True Religion
01.2018 - 10.2018
Sales Associate
Walgreens
11.2015 - 05.2019
Some College (No Degree) - Business Management
Texas A&M University - Commerce
Real Estate - Real Estate License
The CE Shop
High School Diploma -
Lakeridge High School
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