Summary
Work History
Education
Skills
Timeline
Barista

Terrence Mack

Dallas,TX

Summary

Dynamic leader with proven success in enhancing operational efficiency and reducing inventory shrinkage at Five Below. Excelled in fostering team motivation and leveraging decision-making skills to surpass goals. Achieved significant improvements in loss prevention through innovative solutions, demonstrating exceptional customer service and staff supervision abilities.

Work History

Assistant Manager

Rent-A-Center
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Loss Prevention Manager

Five Below
  • Reduced inventory shrinkage by conducting thorough audits and addressing discrepancies in a timely manner.
  • Implemented new technology solutions for loss prevention, such as advanced video surveillance systems or electronic article surveillance tags.
  • Improved employee awareness of loss prevention procedures through regular meetings and workshops, resulting in decreased theft rates.
  • Evaluated existing loss prevention policies for effectiveness and recommended updates or revisions as needed.

Los Prevention

Burlington
  • Identified areas requiring improved security measures through routine site assessments at various locations.
  • Monitored social media platforms for potential threats or fraudulent activity targeting the company''s assets or reputation.
  • Conducted thorough investigations of suspected thefts, resulting in successful recovery of stolen merchandise.
  • Streamlined reporting processes to ensure timely communication of loss prevention metrics to stakeholders.
  • Evaluated current security measures, recommending improvements to minimize vulnerabilities in physical locations and digital systems.
  • Assisted in the review of vendor contracts, ensuring compliance with established standards for product quality control and shipment tracking methods that reduce shrinkage rates.
  • Implemented targeted surveillance operations to detect organized retail crime rings, resulting in multiple arrests and convictions of criminals involved.

Education

General - General Studies

Dallas Can Academy
Dallas, TX
05.2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff supervision
  • Goal setting
  • Workload management

Timeline

Assistant Manager

Rent-A-Center

Assistant Loss Prevention Manager

Five Below

Los Prevention

Burlington

General - General Studies

Dallas Can Academy

Similar Profiles

  • Jordan Gamble

    Jordan GambleJordan Gamble

    Customer Account Representative/Delivery Specialist at Rent-A-CenterCustomer Account Representative/Delivery Specialist at Rent-A-Center

    View Profile
  • Nathan Harms

    Nathan HarmsNathan Harms

    Delivery Specialist at Rent-A-CenterDelivery Specialist at Rent-A-Center

    View Profile
  • Mayra Jacuinde

    Mayra JacuindeMayra Jacuinde

    STORE MANAGER at Rent-A-CenterSTORE MANAGER at Rent-A-Center

    View Profile
Terrence Mack