Terrence McCalmont
Field Service Manager
Snohomish,WA
Summary
Field Service Manager with extensive knowledge in NSF annex 49, USP 800/USP797, TSS' calibration program, and personnel management seeking a position as Regional Manager for the NW Region. Standing by to help broaden our service area and services provided in the NW Region. Prepared to assist in day to day tasking and specialized tasking for the NW region. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always displaying a willingness to take on added responsibilities to meet team goals. Interested in applying a forward-thinking professional attitude with more than 9.5 years of experience working in demanding, deadline-driven environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Manager
Technical Safety Services LLC
Seattle, Washington
04.2024 - Current
- Led team of up to 12 service technicians in field activities.
- Reduced time to complete service calls and expertly retained key customers.
- Spearheaded process improvement initiatives to reduce service costs.
- Provided technical support for equipment with client base and technicians.
- Executed remote fulfillment project in the NW.
Field Service Technician IV
Technical Safety Services LLC
Seattle, Washington
06.2021 - Current
- Provides technical support to troubleshoot, repair and maintain operational capabilities in USP 797/USP800 facilities in Alaska.
- Provides prompt, informative, and professional service to the NW Region.
- Has good relationship with office crew and helps maintain warehouse.
- Demonstrates an understanding off TSS' core values.
- Spotlight award winner
Senior Lead Technician
USN
Norfolk, VA
05.2017 - 02.2021
- Determined maintenance requirements and assigned repairs to qualified employees.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Executed diagnostics, troubleshooting and evaluations on the SQQ89(V)4/6 Sonar system.
- Managed team performance by training, mentoring, disciplining and motivating 15 employees.
- Organized work to meet demanding maintenance goals with 96% success rate.
Repair Parts Petty Officer
USN
03.2016 - 03.2017
- Optimized supply levels to keep stock within ideal parameters for expected needs for 12 months.
- Organized ongoing maintenance schedules to boost system performance for 15 maintenance personnel.
- Contributed to development, implementation and execution of maintenance programs across 490 US Naval Vessels.
- Used Microsoft Word and other software tools to create documents and other communications across a crew of over 300 personnel.
Furniture Mover
Parker Furniture
02.2014 - 04.2015
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Increased customer satisfaction by providing fast service and working with over 30 daily customers.
- Strapped items down over protective padding to secure throughout transportation.
Assistant Manager
Kwik Fill
06.2012 - 01.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored 8 employees in applying effective sales techniques and delivering top-notch customer service.
Education
High School Diploma -
Oil City Senior High School
Oil City, PA 06.2012 - 06.2012
Skills
- Issue Analysis
Inventory oversight
Schematics Technical Manuals
Repair services
Time management
Performance improvement
Customer Relations
Personnel empathy/sympathy
Personnel management
Accomplishments
Earned the respect of my employees over a strenuous remote fulfillment process.
Started a mental health journey.
Passed NSF Annex 49 written exam without using the provided literature.
Supervised a team of 15 personnel through a rigorous sonar system maintenance phase and congress mandated inspection prior to deployment.
Received the Navy and Marine Corps Achievement Medal for my efforts on board the USS Mahan.
Certification
Cal 1/2/3/4
Timeline
Field Service Manager
Technical Safety Services LLC
04.2024 - Current
Cal 1/2/3/4
01-2022
Field Service Technician IV
Technical Safety Services LLC
06.2021 - Current
Senior Lead Technician
USN
05.2017 - 02.2021
Repair Parts Petty Officer
USN
03.2016 - 03.2017
Furniture Mover
Parker Furniture
02.2014 - 04.2015
Assistant Manager
Kwik Fill
06.2012 - 01.2014
High School Diploma -
Oil City Senior High School
06.2012 - 06.2012
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