Terrence McDonald
Millersville,MD
Summary
Aspiring public service professional with congressional, campaign, and student leadership experience. Skilled in legislative research, constituent communication, and organizational management, with a growing interest in policymaking that improves everyday lives.
Overview
3
3
years of professional experience
Work History
Legislative Intern
U.S. House of Representatives – Office of Congresswoman Sarah Elfreth
08.2025 - Current
- - Greet guests and support front office operations to ensure professional constituent service.
- - Answer and document constituent calls, record policy opinions, and process case inquiries.
- - Organize and track incoming correspondence and mail for staff review.
- - Lead constituent tours of the U.S. Capitol, representing the Congresswoman’s office with professionalism.
- - Assist legislative staff by attending hearings and briefings, drafting memos, and preparing cosponsorship and constituent letters.
Online Volunteer
Graham Partners Campaign
10.2025 - Current
- - Conduct voter outreach through phone banking and digital communication channels.
- - Engage with Maine voters to discuss key campaign issues and record feedback for data tracking.
- - Support outreach coordination by monitoring public sentiment and reporting engagement trends to campaign staff.
Drive Up & Go E-Commerce Manager
Safeway (Albertsons Companies)
01.2024 - 08.2025
- - Supervised and trained team members to ensure timely, accurate fulfillment of online orders.
- - Oversaw product inventory, substitutions, and customer satisfaction standards.
- - Implemented workflow improvements that increased efficiency and reduced service delays.
- - Managed customer communications and resolved escalated issues with professionalism.
E-Commerce Shopper
Safeway (Albertsons Companies)
08.2022 - 01.2024
- - Supervised and trained team members to ensure timely, accurate fulfillment of online orders.
- - Oversaw product inventory, substitutions, and customer satisfaction standards.
- - Implemented workflow improvements that increased efficiency and reduced service delays.
- - Managed customer communications and resolved escalated issues with professionalism.
Education
Associate of Science - Business Administration
Anne Arundel Community College
Arnold, MD12-2025
Skills
- Research & Writing: Legislative memo drafting, policy analysis, constituent correspondence
- Communication: Public engagement, professional email and phone communication, summarizing briefings
- Organization: Scheduling, document management, database tracking, multitasking under deadlines
- Technical: Microsoft Office, Google Workspace, Canva
Languages
French
Professional Working
Timeline
Online Volunteer
Graham Partners Campaign
10.2025 - Current
Legislative Intern
U.S. House of Representatives – Office of Congresswoman Sarah Elfreth
08.2025 - Current
Drive Up & Go E-Commerce Manager
Safeway (Albertsons Companies)
01.2024 - 08.2025
E-Commerce Shopper
Safeway (Albertsons Companies)
08.2022 - 01.2024
Associate of Science - Business Administration
Anne Arundel Community College
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