Summary
Overview
Work History
Education
Skills
Timeline
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Terrence Moore JR.

Orlando

Summary

Dynamic customer service professional with experience at West Texas University, excelling in appointment scheduling and effective communication. Recognized for enhancing student satisfaction through exceptional campus tours and follow-up communication. Committed to process improvement and maintaining professionalism, ensuring a positive experience for prospective students and parents.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

West Texas University
Canyon
07.2024 - 05.2025
  • While being a customer service representative for my university. My primary functions were to answer the phone when the financial aid office was called. Set appointments between students and financial advisors. Call students for follow-ups, as well as show prospective students and parents around the campus.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Associate of Arts -

New Mexico Military Institute
Roswell, NM
06-2023

Bachelor of Science - Kinesiology

West Texas A&M University
Canyon, TX

Skills

  • Customer service
  • Campus tours
  • Appointment scheduling
  • Data entry
  • Effective communication
  • Attention to detail
  • Process improvement
  • Punctuality and reliability
  • Follow-up communication

Timeline

Customer Service Representative

West Texas University
07.2024 - 05.2025

Associate of Arts -

New Mexico Military Institute

Bachelor of Science - Kinesiology

West Texas A&M University

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