TERRENCE MURPHY
Washington
Summary
Creative with strong and persuasive interpersonal skills. Accustomed to providing excellent customer service with the focal point of completing the task in hand.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
Supra a Georgian Fest
05.2023 - 03.2025
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Formulated partnerships with Hotels to boost visibility during conferences and conventions.
- Implemented Wine sales reward program to increase employee loyalty and reduce turnover.
- Created a new Happy Hour and Half priced wine bottles to attract new and maintain current customers.
- Developed training schedule for new employees that focused on cuisine and wine service.
- Followed up on inquires for special and private events.
Assistant General Manager
Colony Grill
09.2020 - 05.2023
- Opening Team Manager of a new location within a new market
- Assist in detailed management of Profit and Loss Statement
- Set and maintains inventory pars while evaluating use, waste, spillage, and comps
- Recruits, schedule, coach, and mentors Front of House Staff
- On-boards new hires and coordinates training schedule
- Formulated partnerships with local businesses and civic organizations to increase and drive sales
- Adheres to the company policy and procedures to maximize guest and staff experience
General Manager
Macintyre's Pub and Maddy's Bar and Grille
12.2017 - 05.2020
- Creative with strong and persuasive interpersonal skills
- Accustomed to providing excellent customer service with the focal point of completing the task in hand
- Responsible for food, liquor, labor costs, house budgets, profit and loss sales productivity
- Duties included daily reports, inventory management, employee scheduling and kitchen expedition
- Reduced monthly beverage variance to 8%
- Implemented live music, trivia, bingo, and comedy theme nights which resulted in a 20% average increase in revenue each night
- Contracted with corporations, associations, and non-profits for private and special events
- Orientated and trained all new hires on Standard Operating Procedures according to the employee handbook
- Maintained 32 rotating seasonal draft beer lines
- Created a healthier, seasonal and Kid's Menus
- Implemented Upserve Point of Sale system and trained all team members on the new database
- Created cocktail menu incorporating seasonal and fashionable spirits
- Partnered with beer and liquor distributors for promotions during St. Patrick's Day, March Madness, NFL Sunday's, and other special events
Bartender
Maddy's Bar and Grille
01.2013 - 12.2017
- Cultivated satisfied customers that turned into regular clientele
- Provided professional, friendly, prompt, and attentive service to guests
- Generated higher ticket average by up-selling guest on higher end spirits
- Responsible for service to a 20-seat bar
Shift Manager/Bartender
Jake's American Grille
12.2011 - 01.2013
- Responsible to adhering to all company policies and procedures
- Maintained accuracy of alcohol measurements and end of the night cash register receipts
- Scheduled employees to ensure proper coverage during volume shifts
- Managed inventory control, stocking, ordering and sanitation of establishment
Marketing Consultant
Penn Social
07.2011 - 11.2011
- Created theme filled nights such as 'Comedy on the Corner' and 'Ultimate Big 10 Tailgating Venue' to attract new clientele during off peak hours
- Designed marketing campaigns and strategies for alumni groups, booster organizations and corporate functions for holiday parties, private ceremonies and viewing parties
Manager of Business Development
American Red Cross of The National Capital Region
08.2000 - 06.2011
- Responsible for development, implantation, and evaluation of marketing strategies for the Health and Safety Department
- Presented and demonstrated American Red Cross products and services during trade shows and in-service events
- Implemented national contracts for on-site CPR training classes for clients to use American Red Cross products and services throughout the United States
- Developed strategies to maintain existing clientele while expanding new markets for each line of service
- Created a 'Donor Package' that allowed potential contributors to specify how their donation could go further and could be more beneficial to them and to the organization
- Developed a new pricing structure that increased revenue generation by 15% over 6 months
- Shelter Manager during Hurricane Katrina
- Responsibilities included: Coordination with federal, state and local authorities
- Oversight of the mental health, safety and transition of the evacuees
Marketing Coordinator
American Red Cross Hartford CT And Washington DC
06.1998 - 08.2000
- Generated revenue through CPR/AED (Automated External Defibrillator) sales
- Conducted on-site CPR training classes to businesses and organizations
- Maintained the existing customer base for development into other lines of service
- Provided on-site seminars on the importance of workplace training and preparedness
- Formulated partnerships with businesses, organizations, educational institutions and local governments for disaster preparedness
Education
BA - Business Management
Eastern Connecticut State University
Willimantic, ConnecticutSkills
- Staff management
- Inventory control
- Business development
- Human resources
- Vendor relationship management
- Customer retention
- Team leadership strength
- Teamwork and collaboration
- Customer service
- Employee development
- Operations management
- Process improvement
Timeline
Assistant General Manager
Supra a Georgian Fest
05.2023 - 03.2025
Assistant General Manager
Colony Grill
09.2020 - 05.2023
General Manager
Macintyre's Pub and Maddy's Bar and Grille
12.2017 - 05.2020
Bartender
Maddy's Bar and Grille
01.2013 - 12.2017
Shift Manager/Bartender
Jake's American Grille
12.2011 - 01.2013
Marketing Consultant
Penn Social
07.2011 - 11.2011
Manager of Business Development
American Red Cross of The National Capital Region
08.2000 - 06.2011
Marketing Coordinator
American Red Cross Hartford CT And Washington DC
06.1998 - 08.2000
BA - Business Management
Eastern Connecticut State University
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