Terrence Nance
Kansas City,MO
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Branch Banker
Pnc Bank
06.2024 - Current
- Leveraged problem-solving expertise and empathetic understanding to foster exceptional client experiences.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
Client Relations Consultant
US Bank National Association
10.2021 - 06.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Relationship Consultant
Mazuma Credit Union
09.2019 - 10.2021
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Consultant Representative
Sprint
10.2016 - 09.2019
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor Of Applied Arts And Science - Psychology
University of Missouri - Kansas City
Kansas City, MO05.2019
High School Diploma - General Studies
Hogan Preparatory Academy
Kansas City, MO05.2013
Skills
- Microsoft PowerPoint
- Proofreading Documents
- Financial Reviews
- Retail Sales Customer Service
- Data Collection
- Business Development Understanding
- Performance Goals
- Customer Relations
- Microsoft Word
- Active Listening
- Managing Client Relations
Certification
- CPT - Certified Personal Trainer
Timeline
Sr Branch Banker
Pnc Bank
06.2024 - Current
Client Relations Consultant
US Bank National Association
10.2021 - 06.2024
Relationship Consultant
Mazuma Credit Union
09.2019 - 10.2021
Sales Consultant Representative
Sprint
10.2016 - 09.2019
Bachelor Of Applied Arts And Science - Psychology
University of Missouri - Kansas City
High School Diploma - General Studies
Hogan Preparatory Academy
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