Terrence Pickett
Altamonte Springs,USA
Summary
Dynamic and results-driven sales and service professional with over a decade of diverse experience in sales, customer service, and team management. Proven track record in leading sales teams to exceed targets while delivering exceptional customer satisfaction. Adept at coaching, mentoring, and developing talent to foster high-performing teams. Seeking to leverage my skills and experience to transition into a management role within a reputable organization. Open to relocation and authorized to work in the US.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales and Service Technician
Vivint
03.2024 - Current
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Utilized consultative sales approach to offer products to meet customer needs.
- Maintained receipts and trip mileage to properly file on-time expense reports.
- Customized service offerings based on individual customer needs while maintaining adherence to company policies.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Navigated through online programs to identify solutions and notate customer files.
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Increased sales revenue by consistently upselling products and services to customers.
- Collaborated with team members to develop innovative solutions to complex customer challenges.
- Developed long-lasting client relationships through proactive outreach initiatives such as follow-up calls and personalized promotions.
- Pursued professional development opportunities including industry certifications or workshops to stay current on relevant trends within the field of sales and service technology.
Supervisor, Residential Sales
Spectrum
03.2023 - 03.2024
- Lead a team of 12 sales agents, driving performance through effective coaching and mentoring
- Monitor sales calls to identify areas for improvement, implementing strategies to enhance sales behaviors and conversion rates
- Facilitate weekly team meetings to share best practices, set objectives, and foster a collaborative team environment
- Analyze team performance metrics, preparing reports to hold agents accountable to company standards and improve overall sales performance
Service Advisor/Writer
Autonation Chevrolet
03.2022 - 03.2023
- Recommended parts and repair solutions for both new and used vehicle inventory, enhancing customer satisfaction through effective communication
- Supervised technicians to ensure timely repairs and efficient workflow, tracking parts arrivals to maintain service continuity
- Liaised with extended warranty companies to facilitate payment collection for services rendered, ensuring a seamless customer experience
- Delivered repaired vehicles to customers, conducting thorough inspections and quality assurance checks
Sales Associate
Lindsay Chevrolet
01.2020 - 01.2022
- Engaged customers in both internet and in-person sales, utilizing a consultative approach to understand and meet their needs
- Mentored newly acquired sales team members, sharing knowledge and best practices to foster team development and enhance sales performance
Fios Technician
Verizon
02.2016 - 01.2020
- Installed and troubleshot residential and commercial fiber optic systems, ensuring high-quality service delivery
- Received bucket truck training for aerial installations and performed fiber installation and splicing, contributing to network reliability
UHT/Network Technician
Cox Communications Inc.
06.2007 - 02.2016
- Executed installation and maintenance of Hybrid Fiber Coaxial Networks, including aerial, underground, and intra-building cabling
- Developed expertise in complex cable mapping and design, ensuring optimal network performance
Airline Customer Service Supervisor
Airport Terminal Services
02.2002 - 03.2007
- Supervised operations for baggage service, ticket counter, and general airline operations for major clients, enhancing customer experience through efficient service
- Managed a team of 15 agents, overseeing claims, settlements, and inventory for lost or misplaced luggage
Education
Bachelor's Degree - Business Administration And Management
Strayer University
FloridaBachelor's - Information Technology
Blue Ridge Community and Technical College
Alexandria, VA08.2018
Skills
- Sales & Negotiation
- Customer Service
- Team Leadership
- Technical Proficiency
- Network Installation & Troubleshooting
Certification
Driver's License
Assessments
Cleaner Fit Assessment, Proficient, 02/01/22
Timeline
Sales and Service Technician
Vivint
03.2024 - Current
Supervisor, Residential Sales
Spectrum
03.2023 - 03.2024
Service Advisor/Writer
Autonation Chevrolet
03.2022 - 03.2023
Sales Associate
Lindsay Chevrolet
01.2020 - 01.2022
Fios Technician
Verizon
02.2016 - 01.2020
UHT/Network Technician
Cox Communications Inc.
06.2007 - 02.2016
Airline Customer Service Supervisor
Airport Terminal Services
02.2002 - 03.2007
Bachelor's Degree - Business Administration And Management
Strayer University
Bachelor's - Information Technology
Blue Ridge Community and Technical College
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