Terrence Pope
Dunellen,New Jersey
Summary
Detail-oriented A-Level Technician Specialist at Lamborghini with a Master ASE certification, specializing in heavy diagnostics, engine repair, and HVAC systems. Proven expertise in problem-solving and adaptability drives significant performance improvements within teams. Skilled in managing complex repairs and producing comprehensive reports that enhance operational efficiency and elevate customer satisfaction. A steadfast commitment to maintaining the highest standards of quality and precision ensures excellence in all aspects of automotive service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technician Specialist
Lamborghini Paramus
12.2023 - Current
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Provided exceptional service through clear communication with customers regarding their specific needs and concerns.
- Trained junior technicians on best practices, improving overall team productivity and skill level.
- Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
- Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
- Boosted client confidence in services rendered by maintaining transparent communication channels throughout all stages of project implementation.
- Improved response times for urgent issues by creating standardized procedures for emergency situations.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
A Level Technician
Audi Bridgewater
05.2021 - 12.2023
- Performed heavy diagnostic work
- Asses and Repair HVT vehicles.
- Tracked progress of jobs via computer-based tracking systems.
- Repaired malfunctioning parts using advanced diagnostic tools and techniques.
- Analyzed test results to detect malfunctions in equipment, systems and components.
- Resolved problems quickly through effective problem solving skills.
- Completed detailed reports on all repairs conducted.
- Diagnose engine issues and full engine teardown and rebuilds.
Shop Foreman
Redline Speed Worx
01.2019 - 05.2021
- Managed materials inside shop and at both RSW locations
- Oversaw and directed complete operations of the technician team
- Verified safe and proper operation of wide range of power tools, equipment and instruments
- Managed day-to-day business operations
- Heavy diagnostics to determine if your vehicle has issues with its engine, exhaust, transmission, ignition, fuel, electronics and more
- Overhauled engines by taking apart engines, identifying and replacing faulty parts, and rebuilding engines to increase performance
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
Owner/Operator
Tsunami Autoworks
05.2016 - 10.2018
- Replaced damaged, missing or defective parts with new and refurbished components
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
A Level Technician
Bell Audi
03.2012 - 05.2016
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
Education
Certification - High Performance Engines & Electronics
Wyotech
01.2011
High School Diploma - Architectural Drafting
West Orange High School
06.2010
Associate of Science - Architectural Drafting
Caldwell University
Caldwell, NJ09-2013
Skills
- ODIS
- Autel
- Heavy Diagnostics
- Engine Repair
- Performance testing
- Adaptability
- Master ASE certification
- Electrical repair
- Health and safety compliance
- Efficiency optimization
- Environmental awareness
- Software configuration
- Instrument Calibration
- System diagnostics
- Schematic interpretation
- Customer service
- Active listening
- Verbal and written communication
- Decision-making
- Remote support
- Technical issues analysis
- Issue troubleshooting
- Analytical thinking
- Appointment scheduling
- Microsoft outlook
- Ticket support system management
- Complaint resolution
Certification
Audi Master Certification
Timeline
Technician Specialist
Lamborghini Paramus
12.2023 - Current
A Level Technician
Audi Bridgewater
05.2021 - 12.2023
Shop Foreman
Redline Speed Worx
01.2019 - 05.2021
Owner/Operator
Tsunami Autoworks
05.2016 - 10.2018
A Level Technician
Bell Audi
03.2012 - 05.2016
High School Diploma - Architectural Drafting
West Orange High School
Certification - High Performance Engines & Electronics
Wyotech
Associate of Science - Architectural Drafting
Caldwell University
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