Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERRENCE RANDOLPH

Waterbury,CT

Summary

Obtain a postion in which I can contribute my knowledge, skills and experience to the development of the company and achieve the organizational goals as established. Proven track record of enhancing customer satisfaction and safety, leveraging strong communication and security monitoring skills. Demonstrated ability to manage schedules effectively, ensuring punctual and safe transportation services. Known for a strong work ethic and building positive relationships, contributing to a significant increase in customer referrals and business opportunities.

Overview

12
12
years of professional experience

Work History

Uber Driver

Uber
11.2020 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.

Bus Driver

DATTCO
05.2023 - 04.2024
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle.
  • Operated large vehicles in difficult urban and rural conditions.

Security Guard

SSC Security
03.2015 - 11.2020
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored CCTV cameras and alarm systems for security breaches.

Cab Driver

Valley Cab
12.2012 - 03.2015
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Enhanced company reputation by consistently receiving positive feedback from customers, leading to increased referrals and business opportunities.
  • Facilitated communication between dispatchers and drivers by relaying important information regarding scheduling changes or client requests.
  • Developed strong relationships with clients through consistent punctuality and professional demeanor.
  • Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant riding experience.
  • Assisted passengers with luggage and other personal items, demonstrating exceptional customer service skills.
  • Adhered to all traffic laws and regulations while operating the taxi cab, ensuring passenger safety at all times.
  • Handled cash transactions accurately, providing change when necessary for smooth payment processing.
  • Managed trip logs to track mileage, fuel usage, and expenses for accurate record-keeping purposes.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.

Restaurant Team Member

Burger King
12.2012 - 03.2013
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Operated register to process payments and collect cash payment for order totals.

Restaurant Team Member

Wendy's
12.2012 - 03.2013
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

University of Phoenix
Tempe, AZ

Skills

  • Schedule Management
  • Excellent navigation
  • Patience and understanding
  • Customer Service
  • Punctuality
  • Time Management
  • Dependable and reliable
  • Effective communication skills
  • Communication and Interpersonal Skills
  • Ability to Lift 50 Pounds
  • Strong Working Relationships
  • Passenger safety management
  • Safety-focused
  • Security Monitoring
  • Safety Management
  • Forklift Driver
  • Power Tools
  • Computer Skills
  • Strong Work Ethic

Timeline

Bus Driver

DATTCO
05.2023 - 04.2024

Uber Driver

Uber
11.2020 - Current

Security Guard

SSC Security
03.2015 - 11.2020

Cab Driver

Valley Cab
12.2012 - 03.2015

Restaurant Team Member

Burger King
12.2012 - 03.2013

Restaurant Team Member

Wendy's
12.2012 - 03.2013

High School Diploma -

Penn Foster Career School

University of Phoenix

Similar Profiles

CREATE PROFILE
TERRENCE RANDOLPH